Associate - Tech Ops Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Focus & Key responsibilities

• Responsible for the procurement and distribution of Hardware & Peripherals across 9 APAC markets
• Providing cover and support for procurement activities in India/UK/EMEA as and when required
• This includes:
  • Liaising with Vendors on Quotes
  • Purchase order request management
  • Placing and proactively tracking Orders with Vendors
  • Monitoring Lead times
  • Advising Site Service Ops on expected delivery dates
  • Managing the update of the Digital Workplace Global Asset Orders Tracker
  • Working with Vendors to resolve any missing, damaged, and incorrect deliveries
  • General Escalation activities related to orders
  • Understands and effectively communicates procurement processes to Service Delivery Managers/Finance and Global Asset Management
• Vendor Relationship Management. This includes:
  • Assisting Technology Vendor Manager in managing relationships and performance of our 3rd Party Hardware, Telecom and Resource Vendors across APAC market.  
  • Feed into improvement plans as related to 3rd Party engagements or internal sourced partners
  • Involved in projects relating to procurement process improvement
  • Partnering with Global Supply Management for Contract negotiations and management of Third-Party vendors

• Assist in executing Asset Management activities and maintaining standard operating procedures to support operational efficiency and audit readiness.

Scope of Impact/Influence:

• Responsible to provide Procurement activities to Site Service Operations and assist with Hardware Vendor related activities for multiple key strategic suppliers across APAC (with ad-hoc support being required for UK/EMEA and India as required)

Education & Experience:

• Prior relevant work experience in Relationship Management, Ordering functions, financial management, data analysis, and IT services
• University Degree in related field preferred or equivalent work experience

High-performing Behaviors:

• Ability to represent Technology/AXP positions to third parties in different type of situations including where the parties are at opposite sides of a position.
• Inherent curiosity and ability to understand trends, themes and develop positions from large of amounts of qualitative and quantitative data.

 Knowledge/Skills:

• Shown ability to handle multiple contending priorities, including planning, management, and execution of responsibilities
• Ability to utilize and grow analytical skills (e.g., strategy, data analysis, managing service levels, etc)
• Ability to excel in a demanding environment while maintaining a high attention to detail.

 Technology Core Competencies:

• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Technical Acumen

Game Changers:

• Adaptability
• Collaboration & Teamwork
• Continuous Improvement
• Courage
• Curiosity
• Ingenuity
• Servant Leadership
• Tenacity

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.