Student Admin Officer

4 days ago

Singapore River TRINITY INTERNATIONAL COLLEGE PTE. LTD. Full time $30,000 - $40,000 per year
About the Role

We are seeking a responsible and customer-oriented Student Admin Officer to support student affairs, front-desk operations, and administrative functions. This role focuses on service, coordination, and admissions support.


Key Responsibilities
Customer Service & Front Desk Support
  • Handle enquiries from students and parents via phone, email, and walk-ins.
  • Provide professional, timely, and accurate information about school procedures and student services.
  • Assist in resolving issues/feedback and follow up to ensure satisfactory closure.
  • Maintain a positive and welcoming front-desk experience.
Admissions & Student Support
  • Assist with admission process, student registration, and documentation.
  • Maintain and update student records and internal databases.
  • Coordinate with academic and administrative teams on student-related matters.
General Administrative Duties
  • Perform administrative tasks assigned by the Administration Head.
  • Assist with scheduling, documentation, and internal communication.
  • Support website updates and simple content changes when required.
  • Participate in job rotation to learn new responsibilities and support operational needs.
Communication & Coordination
  • Communicate effectively with students, parents, internal staff, and external stakeholders.
  • Follow established communication procedures, guidelines, and service standards.

Qualifications
  • Minimum GCE 'O' Level, with passes in English and Chinese.
  • Good command of spoken and written English and Mandarin (to liaise with Mandarin-speaking parents).

Skills & Attributes
  • Pleasant and professional demeanour.
  • Strong communication and interpersonal skills.
  • Responsible, reliable, and willing to learn.
  • Able to multitask and handle pressure during peak periods.
  • Good phone etiquette and active listening skills.
  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Customer service experience is an advantage.
  • The ability to speak a foreign language is a bonus.

Reporting Line
  • Reports directly to the Administration Head.

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