IT Desktop Support Engineer

4 days ago

Kampong Pasir Ris, Singapore Mossad Services Full time $31,200 per year

Key Roles & Responsibilities

  • Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
  • Escalate and work with third level support/third party vendor on resolution of problem when necessary
  • Support remotely if necessary
  • Maintain hardware inventory at assigned locations
  • Provision new users with hardware, software and account setup
  • Provide both remote and onsite support for multiple locations, if required
  • Troubleshoot and resolve a variety of technical problems
  • Assist with network connectivity issues
  • Provide great communication and customer service to company employees in person and through phone calls and emails
  • Work on assigned tasks and projects including hardware and software rollouts
  • Work with hardware/software vendors, whenever required
  • Provide training when needed to help facilitate users requests and in the implantation of company projects
  • Provide VPN support including end-user setup and troubleshooting
  • Work closely with other support teams (client support team, application support team, server support team)
  • Develop and document IT operational processes whenever required
  • Active Directory (User/ID creation, delete, reset, update, distribution list/security and accesses)
  • Willing to learn and support new IT solutions, whenever implemented

Key Qualifications & Skills

  • Minimum Diploma in Information Technology or equivalent in relevant discipline
  • Minimum 2 years experience in PC, hardware, software support & IT security preferably
  • Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
  • Perferably with Office 365 hands-on experience of minimum 1 year
  • Level 1 & 2 Support

Key Requirements

  • Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
  • Fluent in English and writing
  • Currently residing in Singapore
  • Able to start work immediately or within short notice

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From $2,600.00 per month

Education:

  • Local Polytechnic Diploma (Preferred)

Experience:

  • IT Desktop Support: 2 years (Preferred)

Work Location: In person

Application Deadline: 19/01/2025

Expected Start Date: 27/01/2025

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