Senior Applications Specialist

2 weeks ago

Pasir Panjang, Singapore SPD Scientific Pte Ltd Full time

At Biomedia Holdings, we power innovation in microbiology, molecular diagnostics, cancer care, and surgical solutions across Southeast Asia. Headquartered in Singapore, we deliver cutting-edge technologies and vital tools to labs, hospitals, and research facilities in healthcare, food, and pharma.

Join us in advancing science, improving lives, and driving real-world impact across the region.

We are recruiting a Senior Applications Specialist who has an array of experience in pharmaceutical and/or food microbiology, to be our Applications support for the Industrial Microbiology portfolio. You must be a customer and product centric person who enjoys challenges and thrives in a dynamic environment. Strong interpersonal skills will be needed to build effective relationships with customers as effective management of customer service and support is essential to the role.

Responsibilities:

  • Provide technical support for pre-sales activities, such as product demonstrations, participate at exhibitions, and provide support to sales and marketing
  • Provide on-site training to customers in designated markets and across other markets as required. Participate in training for customers or members of staff
  • Provide post-sales applications support for customers, ensuring customer's technical satisfaction and effective utilization of provided systems and reagents
  • To keep up to date with current products and research trends and support internal training sessions to ensure product knowledge is at high levels within all relevant parties
  • Manage, service and maintain good business relationship with all stakeholders
  • Assist Sales team with the management of accounts/ customers and activities to ensure the achievement of the company's sales targets

Pre-requisites:

  • Degree/Diploma in Biomedical Sciences, Medical Technology, Biological Sciences, Biotechnology, Life Sciences or any other equivalent qualification.
  • Candidates should have a minimum 3-5 years of relevant applications support experience, and 1 years of team/tech lead experience would be advantages.
  • Preferably strong technical background with experience in QC laboratory team for the microbiological control of food and/or biopharma of a leading production company in Singapore.
  • Good knowledge of local regulations in Food and Pharmaceuticals testing.
  • Experience in an applied science area (eg. institutional Research) is an added advantage
  • Strong analytical and technical troubleshooting skills
  • Quick learner, team player and ability to work independently
  • Takes pride in self and work, result-oriented and meticulous
  • Ability to multitask and adjust quickly.
  • Must be willing to travel (est. 10%) regionally and internationally as required
  • Excellent communication and interpersonal skills
  • Singaporeans only

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