20000085 - Operation Mgmt Officer

2 weeks ago

Central Region, Singapore Lenovo (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Description and Requirements

Preparation for monthly and quarterly cadences with the clients:

  • Coordinate with clients and update operation calendar accordingly for all Project Governance Meetings like Operation Management Committee (OMC), Project Steering Committee (PSC), etc.
  • Collate and compile the corresponding presentation deck for each Project Governance Meeting.
  • Plan for internal review meeting in preparation for each Project Governance Meeting and secure the time of all required participants.
  • Take minutes for these internal meetings and note all amendments required on the presentation deck. Coordinate for amendments to be done and compile the updated slides prior to attending the correspondingly Project Governance meetings..
  • Record the Project Governance Meeting meetings
  • Prepare and submit approved minutes for these correspondingly Project Governance meetings within the stipulated timelines.
  • Track and proactively monitor action items discussed in client meetings till completion.
  • Contractual Deliverables: Arrange for meeting with the client and internal owners to review action items on contractual deliverables.
  • Update client's PMO tracker on action items with daily/weekly progress of these action items.
  • Response to client when they communicate via Microsoft Teams message or Outlook email.

Compliments and Complaints:

  • Keep track of compliments and complaints for each month and update accordingly within presentation deck for relevant Project Governance Meeting.

  • Maintain a centralised list of compliments and complaints from customers, perform analysis and identify areas with the most complaints

Maintain Service Improvement Plan. Coordinate with respective team leads to provide input on improvements that the project team can do to prevent the same complaints.

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