airfreight operations executive/airfreight customer service

3 days ago

Changi, Singapore Freight Links Express Pte Ltd Full time $40,000 - $80,000 per year

Airfreight Operations Executive/Airfreight Customer Service

Roles & Responsibilities (Air Import Dept)

· Prepare, handle, and process all necessary documentation, including customs and regulatory paperwork.

· Accurately monitor, track, and trace cargo movements.

· Communicate efficiently with customers, vendors, and internal teams via email, phone, instant messaging, and in person.

· Monitor and update relevant reports.

· Ensure accurate and prompt billing to clients.

· Maintain compliance with internal policies, government regulations, and customer requirements always.

· Develop an understanding of departmental workflows and actively seek opportunities to enhance operational efficiency.

· Create and maintain customer Standard Operating Procedures (SOPs).

· Undertake other ad-hoc tasks as assigned by the reporting supervisor.

Roles & Responsibilities (Air Export Dept)

· Arrange collection, booking with airlines.

· Prepare, handle, and process all necessary documentation, including customs and regulatory paperwork.

· Accurately monitor, track, and trace cargo movements and update customers, agents with uplift status.

· Communicate efficiently with customers, vendors, and internal teams via email, phone, instant messaging, and in person.

· Monitor and update relevant reports.

· Ensure accurate and prompt billing to clients.

· Maintain compliance with internal policies, government regulations, and customer requirements always.

· Develop an understanding of departmental workflows and actively seek opportunities to enhance operational efficiency.

· Create and maintain customer Standard Operating Procedures (SOPs).

· Undertake other ad-hoc tasks as assigned by the reporting supervisor.

Job Requirements:

· Minimum qualification: Secondary School / "O" Level or equivalent.

· Minimum 1 Year experience.

· Strong interpersonal and communication skills.

· Able to work independently in a fast-paced environment.

Work Location: Changi Airfreight Centre

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