Senior Network Engineer

Responsibilities

• Diagnose underlying technical problems or issues causing incidents and disruptions in infrastructure and network operations
• Implement problem management procedures to resolve root causes of infrastructure-related incidents
• Provide end-to-end management of technical issues and problems encountered by users, within an agreed timeframe
• Perform infrastructure configuration and support activities at a higher level of difficulty or complexity
• Develop an action plan and timeline for infrastructure upgrade activities
• Propose ideas for infrastructure related upgrades and improvements based on current and future user needs
• Test infrastructure systems in advance to assess impact of potential upgrades or updates on performance level
• Organise information for the development of user guides and training materials for infrastructure administration activities
• Knowledge and utilization of various tools to understand and troubleshoot network infrastructure issues efficiently.
• Review network performance and determine areas for improvement, to optimise and align network performance with business needs
• Review all change request with high complexity in compliance to standard change management process.
• Assess incidents of network faults or downtime to direct recovery and resolution efforts
• Determine the network updates and maintenance information to be rolled out
• Program basic rules into software-defined networking (SDN) applications
• Monitor the functioning and performance of SDN applications, controllers and components
• Review and recommend changes in network's rules when required, to optimise network performance
• Program adjustments to network-wide traffic flow to meet changing needs
• Create, modify and established new set of standard operating procedure to be executed by engineers is as when it is required.
• Monitor the lifecycle of specific problems
• Diagnose the causes of incidents and problems
• Categorise incidents and problems according to established guidelines
• Identify appropriate solutions to resolve problems
• Implement solutions to address the problem through appropriate control procedures
• Propose solutions to prevent future occurrences of similar problems
• Document information about problems and the appropriate workarounds and resolutions
• Manage all technical escalations from engineers as part of incident management process.
• Implement problem management procedures to resolve root causes of infrastructure-related incidents​​​​​​​

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

Gelangre Reyanelle Gelario | REG No : R1870995

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

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