Senior Warehouse Supervisor

4 days ago

West Region, Singapore West-Street Carrier Pte Ltd Full time $60,000 - $120,000 per year

Job Description – Senior Operations Supervisor/Executive (B2B & B2C Fulfilment)

Location: Singapore

Reporting to: Director

About the Role

We are looking for an experienced Senior Operations Supervisor/Assitant Warehouse Manager to oversee both B2B and B2C fulfilment operations in our warehouse. This person must be hands-on, well-versed in warehouse systems, and able to coordinate bulk orders for retailers while also managing e-commerce fulfilment for consumers. The ideal candidate is a problem-solver who can handle inventory, staff, and customer issues independently while driving efficiency and cost savings.

Key Responsibilities

Warehouse & Fulfilment Operations

  • Oversee daily B2B and B2C fulfilment ( Marketplace orders)
  • Ensure accurate picking, packing, and dispatch for both bulk and single-item orders.
  • Use Warehouse Management System (WMS) to manage inventory, order tracking, stock accuracy and monitor performace
  • Coordinate with 3PLs/courier partners for timely deliveries.

Inventory & Problem Solving

  • Resolve inventory discrepancies quickly by investigating both system and physical stock.
  • Provide solutions for order shortages, delays, or customer complaints.
  • Maintain proper records for stock movements, returns, and adjustments.

Safety & Compliance

  • Ensure safety within the warehouse by enforcing safety procedures at all times.
  • Train staff in safe forklift operations, proper lifting, and warehouse housekeeping.
  • Conduct regular safety checks and ensure compliance with company and legal standards.
  • Investigate incidents, take corrective action, and implement preventive measures.
  • Lead by example in following safety rules and SOPs strictly.

Customer Service & Communication

  • Act as the bridge between warehouse and customer service teams.
  • Communicate directly with customers (B2B & B2C) to provide updates or resolve order issues.
  • Ensure high service standards and build good relationships with customers.

People Management

  • Supervise forklift drivers, storemen, pickers, and packers.
  • Delegate tasks daily and ensure accountability.
  • Train staff on fulfilment processes, safety, and SOP compliance.
  • Motivate staff across different age groups to work as one team.

Cost & Efficiency

  • Monitor and manage overtime records for warehouse staff.
  • Allocate manpower effectively to balance workloads between B2B and B2C.
  • Propose and implement new processes to improve fulfilment speed, accuracy, and reduce cost.

Requirements
  • 3–5 years of experience in warehouse/logistics operations/customer service, with exposure to both B2B and B2C fulfilment.
  • Strong knowledge of warehouse systems and order management systems (WMS, ERP, or marketplace dashboards).
  • Proven ability to solve inventory and operational problems independently.
  • Able to communicate effectively with staff and customers.
  • Hands-on, safety-conscious, and strict with SOP enforcement.
  • Cost-conscious, proactive, and driven to improve efficiency.

What We Offer
  • 13 mth bonus

  • Performance Incentives

  • Office only 5mins away from Tuas MRT

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