Director, Digital Services
10 hours ago
Working Hours: 9am - 6pm (Mon - Fri)
Location: Chai Chee
Salary: $10k - $12k
Responsibilities:
Strategic Leadership & Service Innovation
- Define and execute the DSI strategy in alignment with corporate transformation goals.
- Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.
- Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.
Technical Delivery & IP Development
- Own technical delivery of managed services, projects, and service IP development.
- Oversee design, deployment, and lifecycle management of UIC proprietary platforms.
- Maintain a central engineering pool to support cross-BU delivery.
Pre-Sales & Customer Engagement
- Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.
- Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.
- Ensure seamless post-sales support and knowledge transfer.
Operational Excellence & SLA Execution
- Ensure SLA adherence across all managed services and project engagements.
- Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
- Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.
People & Team Leadership
- Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
- Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.
- Develop talent pipelines and succession planning for sustainable growth.
Requirements:
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or related field.
- 10 years of progressive experience in IT services, system integration, or managed services.
- Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).
- Familiarity with government procurement processes (GovTech, IMDA) preferred.
Chan Kai Wen Reg R
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279
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