Field Application Engineering Manager

2 weeks ago

West Region, Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full time

Our client, a dynamic and innovative start-up headquartered in Singapore, specializes in cutting-edge technology that enhances the reliability of semiconductor devices, driving efficiency and accuracy across various industries. With a focus on delivering high-quality systems that minimize errors and optimize performance, they are at the forefront of digital transformation. Due to their expansion, this is an exciting opportunity to join a forward-thinking team that thrives on creativity, collaboration, and technical excellence.

We are seeking a versatile, detail-oriented Field Application Engineering - Manager. In this role, you will work closely with the sales and engineering team to identify customer needs, develop technical solutions, and ensure the successful implementation and optimization of the company's products. Working in a dynamic, fast-paced, development environment, you will also play a crucial role in providing technical support and expertise to customers. This position requires a blend of technical knowledge, customer interaction, and problem-solving skills.

Responsibilities:

1) Customer Support and Relationship Management

  • Serve as the primary technical contact for customers, addressing their queries and providing technical support.
  • Build and maintain strong relationships with customers to understand their requirements and provide tailored solutions.
  • Provide effective FAE support to customers for company's products, through alignment with internal sales teams and engineering team.

2) Pre-Sales Support:

  • Collaborate with the sales team to understand customer needs and develop technical proposals.
  • Assist in the preparation and delivery of product demonstrations and technical presentations to potential customers.
  • Provide technical input for the development of sales strategies and proposals.

3) Technical Expertise and Solution Development:

  • Stay up to date with industry trends, emerging technologies, and competitive products.
  • Develop and customize technical solutions to meet specific customer requirements.
  • Partner closely with the engineering team to provide customer feedback and influence product improvements.

4) Post-Sales Support:

  • Ensure successful product implementation and integration at customer sites.
  • Provide ongoing technical support and troubleshooting to resolve customer issues.

5) Documentation and Reporting

  • Prepare and maintain detailed technical documentation, including application notes, user guides, and technical reports.
  • Maintain accurate records of customer interactions, issues, and solutions.
  • Provide regular updates and reports to management on customer activities and support issues.

6) Any other duties assigned.

Requirements:

  • Bachelor's in electrical engineering or related field.
  • Strong understanding of the semiconductor industry, market dynamics, and competitive landscape in the region.
  • Proven experience in a field application engineering or similar technical support role, an expert at Analog IC components level, including Power management IC, MCU/FPGA is preferred.
  • Excellent problem-solving and analytical skills.
  • Strong interpersonal and communication skills.
  • Able to work independently as well as a good team player
  • Detail-oriented, with a strategic outlook and a focus on driving results.
  • Willingness to travel to customer sites and industry events as required.

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

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