Software QA Engineer

Software QA Engineer (APAC)

Business Unit/Function: Senior QA Engineer

Location: Singapore

Purpose of the role

The holder of this position will be responsible for creating, maintaining and executing both manual and automated tests.

As part of an agile engineering team, you will ensure that product releases are delivered on time and to a high standard of quality. In this role, you will work closely with Product Managers, Developers and QA Engineers to achieve these target goals collaboratively.

Reporting to the Development Lead and Product manager, the successful candidate will also contribute to align with Global Blue's quality standards and test strategy/process, while continuously driving improvements.

The candidate will continuously focus on the quality of the team's deliverables, as well as the overall performance and reliability of the Central Clearance House (CCH) and Customs Approval System (CAS) applications within Global Blue.

Experience

Responsibilities

Leadership & Quality Oversight

• Brings leadership, process optimization, and higher-level quality oversight.
• Designs test strategies, develops standards, leads testing projects, mentor junior testers, and drives process improvements while overseeing compliance and overall quality.
• Take a leading role in specific releases or projects within the team.
• Identify improvement needs and actively drive their implementation in cooperation with the scrum team.
• Ensures software compliance with industry regulations by conducting audits, reviews, implements quality improvements while staying updated on standards.

Collaboration & Stakeholder Engagement

• Works closely with developers, product owners, and management to advocate for quality, prioritize bugs, and drive cross-functional improvements, ensuring stakeholder requirements are met.
• Actively contribute to agile team meetings (backlog grooming, retrospective, reviews, daily scrum).
• Review and challenge incoming requirements to ensure completeness and provide estimations.
• Provide reasonable quality information and test reporting of your tests, highlighting possible delays in time.

Test Design, Execution & Automation

• Create, maintain, and execute manual and automated test cases (covering functional and non-functional criteria).
• Create and maintain test data.
• Perform deployments for testing purposes.
• Show high quality focus in all aspects of the role: documentation, test definition and results, communication, processes.

Domain & System Expertise

• Become and stay an expert in the setup, configuration, and usage of the applications under test.
• Understand the business processes and business needs for being able to perform reasonable exploratory testing.
• Develops and implements QA methodologies, recommends procedural and business process improvements, and coordinates testing across multiple layers of development.

Skills

Technical Competencies

• Test Automation Tools & Frameworks: Knowledge in test automation frameworks and tools
• Programming/Scripting: Applied knowledge in languages commonly used for automation (e.g., C#, Java, TypeScript, Python).
• API Testing & Automation: Experience with Postman, Ready API, or equivalent frameworks.
• CI/CD Integration: Setting up automated tests in pipelines (Jenkins, GitHub Bitbucket, CI).
• Test Data & Environment Management: Creating, managing, and masking test data; handling test environments and deployments.
• Databases: Strong SQL knowledge for data validation and back-end testing.
• Performance & Non-Functional Testing: Familiarity with tools like Jmeter or LoadRunner.
• Version Control & Collaboration: Git/Bitbucket practical experience
• Software: Angular, JavaScript, and IIS/Windows hosted .NET applications and microservices
• Infrastructure: Windows Server IT infrastructure administration knowledge to deploy and troubleshoot .NET applications in the test environment. Networking knowledge is a plus.

Analytical & Testing Skills

• Test Strategy & Planning: Designing scalable and maintainable test approaches.
• Risk-Based Testing: Identifying critical paths and focusing efforts where it matters most.
• Exploratory Testing: Using domain knowledge to uncover issues beyond scripted tests.
• Root Cause Analysis: Diagnosing failures effectively, working with developers to resolve defects.
• Quality Metrics & Reporting: Ability to translate test results into actionable insights for stakeholders.
• Domain expertise: Ability to model business workflows and validate software against real-world use cases.
• Regulatory and compliance knowledge: Understanding of standards (GDPR, PCI-DSS, ISO)

Process & Methodology

• Agile & Scrum Practices: Active participation in sprint ceremonies, backlog grooming, and definition of done.

• Shift-Left Testing: Embedding quality checks early in the development lifecycle.

• QA Methodologies: Deep understanding of ISTQB principles, TDD, BDD, and continuous testing practices
• Process Improvement: Identifying inefficiencies and implementing quality-focused improvements across teams.

Leadership & Collaboration

• Mentorship: Coaching junior testers and developers on testing practices and automation.
• Cross-Functional Collaboration: Strong communication with developers, POs, business analysts, and management.
• Quality Advocacy: Driving the quality mindset across the team.
• Ownership: Leading testing efforts for releases/projects, ensuring deadlines and quality gates are met.

Qualifications and education requirements

• University graduate / bachelor's degree in technology-related field (e.g., computer science, MIS, etc.) OR
• Relevant experience: 6+ years of experience in a professional software development work environment
• ISTQB Certified Tester Foundation Level (CTFL) Certificate or equivalent testing knowledge
• Hands-on experience within agile software development methodologies in a multi-division processing company (international experience a strong plus)