Technical Field Operations Technicain

1 week ago


Singapore Milestone Technologies, Inc. Full time $40,000 - $80,000 per year

We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

Responsibilities


• Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone

• Schedule and communicate travel to regional offices to provide in-person support regularly

• Constantly update users on the status of their incidents, requests, or problems

• Educate users on basic functions and new technologies to streamline their workflow

• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network

• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, Slack etc.), Mac and Windows OS

• Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm

• Maintain local inventory to ensure replacement equipment is always on hand

• Support IT escalations impacting the site

• Provide conference room support and maintenance

• Coordinate closely with the Office Manager to determine the best course of action when issues arise

• Support Local Wallboard maintenance

Skills


• Strong Windows Enterprise Environment, and macOS skills

• Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment

• Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes

• Ability to follow proper escalation paths

• Inviting personality, friendly, and sociable

• Ability to take notes and record all interactions and steps taken with users

• Ability to keep work area clean and organized

• Working knowledge of Active Directory and basic AD administration



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