Case Support Officer

1 week ago

Central Region, Singapore APBA TG Human Resource Pte Ltd Full time
Case Support Officer (1-Year Contract)

Location: Caldecott

Sector: Social Services / Child & Family Support

Are you passionate about supporting children and families in challenging situations? Do you thrive in fast-paced, emotionally demanding environments where your work makes a real difference? We are looking for a committed Case Support Officer to join my client on a 1-year contract.


About the Role

As a Case Support Officer, you will support casework operations and day-to-day administrative functions. You will work closely with practitioners and partner agencies to assist with assessments, referrals and operational processes that enhance child and family safety.


Key Responsibilities
  • Provide administrative and operational support, including handling enquiries, maintaining case records and assisting with meetings.
  • Maintain team databases using the case management system and Excel; assist with preparing data and statistical reports.
  • Support the team in conducting preliminary assessments of risks and needs involving children and parents (e.g., child protection concerns, domestic violence, social assistance, counselling).
  • Assist in making referrals to relevant agencies and community partners.
  • Support arrangements for the safe return of children to their caregivers when required.
  • Assist in developing and implementing operational processes to improve service delivery.

About You

You are someone who is motivated by meaningful work and can remain steady even in difficult situations.

We're looking for individuals who demonstrate:

  • Strong interpersonal and communication skills
  • Good assessment and problem-solving abilities
  • Strong multi-tasking capability
  • Empathy and emotional resilience; able to remain calm in stressful environments
  • Tenacity and adaptability when working with challenging clients or scenarios
  • A collaborative mindset and ability to thrive in a fast-paced environment

Qualifications
  • Bachelor's Degree in Law, Social Work, Psychology, or a related discipline from a recognised institution.

Why Join Us?
  • Make a meaningful impact on vulnerable children and families
  • Gain hands-on experience in child and family support work
  • Supportive and purpose-driven team culture

Contract Details
  • Contract Duration: 1 year
  • Work Location: Caldecott

We regret to inform that only shortlisted candidates are notified.

Justin Lee

Registration No: R

APBA TG Human Resource Pte Ltd

EA License: 14C7275

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