Virtual Operations Assistant

TRIA is an award-winning company for sustainable and innovative foodware solutions. Over the years, the company has built a reputation for its clever use of designs to drive sustainability, such as the Leaf Box for Crave Nasi Lemak, the V-Pouch for Pizza Hut, and most recently the Bamboo Bowls for Tim Ho Wan. These efforts have helped shift foodservice brands away from the use of plastic and reduce packaging material used.

With a commitment to reduce reliance on fossil-based plastics, TRIA has ventured further to incubate a circular solution for single-use foodware. Utilising breakthrough technologies in material, recycling and valorisation, TRIA has developed an end to-end system which starts from the supply of bio-digestible packaging to the collect back of its waste for organic recycling, turning waste into farm-ready fertilizers for crop growth. This in effect not just allows fast-food restaurants to close the loop on their single-use packaging, it opens a new chapter on regenerative food, energy and a circular food system.

TRIA's achievements have been recognized globally, with features in over 100 media channels and numerous awards, including the Emerging Enterprise Award, the ASEAN-Korea Excellent Design Award, and the SICC Award for the most scalable collaboration. TRIA's CEO, Ng Pei Kang, has been honored with a place on Eco-Business's A-list for Sustainability Leadership and serves as a juror for the Singapore Good Design Award for sustainable solutions.

TRIA is headquartered in Singapore and is supported by venture capital funds with a mandate to enable circular food systems and reduce carbon emissions to combat the impacts of climate change.

The job

The Operations Virtual Assistant will provide essential support to TRIA's operations team with a focus on automating and enhancing workflow processes for greater scalability and efficiency. This individual will facilitate day-to-day operational tasks, streamline documentation, and ensure accurate reporting to drive seamless operations. The role is designed for a highly detail-oriented professional who can work independently as well as collaboratively with cross-functional teams.

The scope

• Assist in the design and documentation of standard operating procedures (SOPs) for key operational workflows, with a focus on automating recurring tasks where possible.
• Maintain and regularly update spreadsheets, databases, and process documentation using Excel and Word to ensure accurate recordkeeping.​
• Assist in the implementation, testing, and refinement of automation tools and digital systems that support operational efficiency.​
• Monitor the progress of automation initiatives, promptly identifying and flagging discrepancies, and suggesting improvements for more seamless workflows.​
• Ensure data accuracy and consistency in all aspects of data management and documentation.​
• Communicate proactively with team members to clarify requirements, gather information, and resolve operational issues as they arise.​
• Collaborate with management in supporting ERP and data migration projects, ensuring alignment with operational objectives.​
• Support knowledge management efforts by updating internal SOPs and guides, and helping teams transition to automated systems to maintain process continuity and compliance.

The person

• Working proficiency in English and conversational ability in Chinese.
• Demonstrated experience with Microsoft Excel, Word, and PowerPoint, with familiarity in formatting documents and collaborating on cloud-based platforms with teams.
• Strong attention to detail, evidenced by consistent accuracy in repetitive and process-oriented tasks.
• Basic knowledge of finance and data management principles.
• Exceptional organizational skills, a process-driven mindset, and the capability to work independently with minimal supervision.
• Prior experience supporting business operations, preferably with exposure to automation tools or workflow platforms, is an advantage.
• Reliable internet connectivity, and proficiency in using digital communication tools such as WhatsApp and Microsoft Teams.​

Immediate availability is required. This is a part-time position, with a minimum commitment of three working days per week. The successful candidate must be able to align with Singapore time zone (SGT) and respond promptly during working hours for coordinated team execution.

You can expect salary to be market competitive and to match your level of competence. To apply, do write in to .solutions with your CV and/or resume. We regret to inform that only shortlisted applicants will be contacted.