Assistant Manager, Sales

Job Summary

Reporting to the Senior Sales Manager, the Assistant Manager, Sales' responsibilities include ensuring the Gallery Sales Team attains defined sales targets; financial and fiscal management; recruitment, development and retention of Sales Gallery Associates; external and internal customer satisfaction; and maintaining a positive community relationship. The key management objective is to achieve the Site target levels established each Sales Period for the Sales Year.

Core Work Activities

• Ensure the profitability of the Sales Gallery by exceeding sales targets at or below budgeted costs, with a focus on 'profitability', rather than just on a 'strictly volume driven' basis through additional means such as stronger focus on FDB's (First Day Benefits) required to close and reduction of overall cancellation rate,

• Develop, maintain and enhance the MVCI 'Culture of Excellence' in all facets of the Sales Gallery operation, while building strong team values through active participation in all team building exercises and trainings,

• Assist Senior Sales Manager in the overall management of the Sales Gallery including the development, training and mentoring of Sales Executives,

• Take responsibility for the active recruitment of new sales talent as well as training, development and performance of assigned Sales Executives from time to time,

• Help supervise the daily operational aspects of the Gallery 'Sales Floor' through participatory Management,

• Conduct and/or supervise on occasions, the daily 'general' sales meeting prior to the first presentation time, ensuring the content delivers a 'strong motivational message(s)' to ensure high energy, passion and enthusiasm are the key drivers of all Sales Executives as they commence their work day, practice the 'praise in public, chastise in private' principal in leading the sales team,

• Be available to conduct one-on-one training and performance reviews with their assigned Sales Executive/s,

• Assist Senior Sales Manager in conducting regular, at least twice weekly sales management meetings to review both the week and period to date performance of the team as a whole versus budget targets, and to strategically plan out action steps and goals to ensure peak performance and budget attainment,

• Ensure consistency with MVC AP approved training, development and motivational programs,

• Mediate, counsel and resolve in a timely manner any issues between Sales Executives or raise the issue to the Senior Sales Manager to ensure the 'attitude and mood' of the team is harmonious with a spirit of each Associate seeking to assist one another for a win-win situation, Ensure that 'positive reinforcement and recognition' is a regular part of your interaction with all Gallery Associates,

• Manage the sales floor during sales presentation times ensuring that managers are available to assist Sales Executives, Guest tour flow is smooth and efficient,
  Ensure all Gallery Associates adhere to all Company and any Governmental compliance requirements, general MVC AP policies and procedures and specifically all sales departmental related policies and best practices and that all Sales Gallery Associates act, at all times to ensure the 'Guest Experience' and the integrity of the 'Marriott' brand name are not compromised, ensure all Gallery Associates represent the company in an ethical, moral and professional manner at all times,

• Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active participant in assisting with sales closing and sales floor supervision during presentation times,

• Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery etc.,

• Regularly update the Senior Sales Manager with any relevant information and ongoing feedback on performance and other related issues concerning the operation of the Sales Gallery,

• Supervise and monitor adherence with MVC AP's 'Great Beginnings' sales training and presentation methodology, ensuring that there is no deviation or introduction of 'non-company' approved training or point of sale collateral,

• Ensure an active 'Member and Non-Member Referral Harvesting Program' is maintained that meets defined Sales Gallery Lead Generation performance measures,

• Promote good working relationships between your Sales Gallery and all other departments within MVC AP ensuring clear lines of communication are maintained. In particular, ensure that all Gallery Associates are fully supportive of the company's marketing programs,

• Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times

Preferred Qualifications

• Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Mandarin language is essential

• Only candidates with relevant experience in the timeshare/hospitality industry will be considered

• Education - Tertiary or University preferred

• Related Work Experience - Sales experience in vacation ownership

• Supervisory Experience - Managed a sales deck in the industry

• Others - Able to manage and communicate with peers

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.