Manager, Acquisition Strategy

2 weeks ago

Singapore American Express Full time $80,000 - $120,000 per year

The position reports to the Senior Manager, Internal Acquisition, Capabilities & Processes and is primarily responsible for shaping and managing acquisition offers, ensuring they are competitive, compliant and aligned across teams. The role coordinates between Product, Risk, Control Management and processing teams for seamless campaign execution and oversees the quality assurance of customer communications, controls and consistency in customer treatment.

In addition, the incumbent is also responsible for the following responsibilities:

  • Plan, optimize and manage acquisition offers to support business growth while ensuring commercial soundness and compliance.
  • Maintain and update acquisition offers on webpage, ensuring accuracy and alignment with approved campaigns
  • Manage cross-sell with customer service team, and facilitate resolution of escalations
  • Manage relationship with product teams and sales channel leaders to deliver acquisition targets through strategic marketing campaigns
  • Collaborate with team leader to track performance, monitor campaign outcomes and identify opportunities for improvement
  • Understand end to end processes from digital marketing, application processing to customer servicing to ensure project delivery
  • Implement and oversee compliance and quality assurance (QA) for acquisition campaigns, customer communications and operational efficiency to ensure adherence to internal policies and regulatory standards
  • Handle ad-hoc projects; manage end-to-end project delivery, project status reporting, risk management and issue escalation, ensuring that projects are delivered timely and within scope

Qualifications:

  • Degree in Business, Marketing or related discipline
  • Strong analytical and problem solving skills
  • Excellent written and verbal communication skills
  • High attention to detail and strong governance mindset
  • Excellent coordination and stakeholder management skills
  • Self-motivated and highly-organized
  • Strong time management skills and ability to multi-task in a fast-moving environment
  • Demonstrate strategic thought leadership to drive results and maintain brand integrity.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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