Infrastructure Engineer

16 hours ago

Central Region, Singapore Elitez Pte Ltd Full time $60,000 - $120,000 per year

Level 2 Infrastructure Engineer / Technical Analyst to provide on-site technical support and project services across multiple client locations in Singapore.

Core Responsibilities:
  • Provide Tier 2 support via the service desk for complex hardware, software, and networking issues.
  • Install, configure, and manage servers (e.g., Windows Server, Active Directory, DNS).
  • Maintain and monitor firewall configurations (e.g., Fortinet, Cisco ASA, Palo Alto).
  • Support backup and disaster recovery systems (e.g., Veeam, Acronis).
  • Implement system patches, upgrades, and security policies across client environments.
  • Manage user permissions, access controls, and Multi-Factor Authentication (MFA) systems.
  • Document all incidents, changes, and infrastructure procedures meticulously.
  • Assist in various infrastructure projects, including on-premises and cloud migrations.
  • Travel to client sites is required to deliver technical support and services based on assigned tickets and project needs.
Requirements:

  • Minimum Level 2 and above Engineer experience is preferred, with a strong background in:

  • Windows Server administration (AD, DHCP, DNS, Group Policy).

  • Firewalls (configuration, troubleshooting, policies), VPNs, and Switches.
  • Virtualization platforms (VMware, Hyper-V).
  • Endpoint protection and patching tools.
  • Knowledge of networking protocols (TCP/IP, VPNs, VLANs).
  • Familiarity with ITIL practices and ticketing systems (ServiceNow, Jira, etc.).
  • Strong troubleshooting skills for both hardware and software issues (Windows and macOS).
  • Good communication skills are essential. The ability to support Chinese-speaking clients or users is required to effectively manage communication with a portion of our client base.
Certifications:
  • CompTIA Network+ / Security+
  • Microsoft Certified: Azure Fundamentals or similar
  • Cisco CCNA (especially for firewall/networking-heavy roles)
  • Fortinet NSE certifications
  • ITIL Foundation

Jack Wang Jiemin | EA Personnel No: R1438259

Elitez Pte Ltd | EA License No: 16C8004

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