Executive, Pre-Course Coordination

4 days ago


West Region, Singapore NTUC LearningHub Pte Ltd Full time $4,000 - $8,000 per year

Manage operations and learning administration

  • Ensure timely preparation of classes (for Pre-Operations Team).
  • Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
  • Coordinate with on-site Operations team to ensure classes are ready to start.
  • Send confirmation/cancellation letters to trainees before commencement of classes.
  • Coordinate learner registration for corporate clients.
  • Support coordination of trainee transfer of classes.
  • Liaise with external assessment centres for booking of assessments.
  • Record daily tasks completed for reporting.

Manage stakeholders

  • Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
  • Maintain good customer service relationships at all times.
  • Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

  • Diploma holder or equivalent qualifications
  • Good complaint resolution skills will be an advantage.
  • Good knowledge of supported courses will be an advantage.
  • Good knowledge of training administration systems will be an advantage
  • Good knowledge of Power Apps, Power Automate will be an advantage
  • Working Location: Jurong East

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