Operations Systems Engineer

Job Title: Operations Systems Engineer

Department: Operations Systems & Support

Location: East Singapore

Timing: 12 Hr Shift Role (7:00 Am to 7:00 PM, No Night Shift)

The Operations Systems Engineer is responsible for the day-to-day triage, technical support and incident escalation of mission-critical data-centre operations systems. You will serve as a key liaison between internal support teams, operations, and vendors to ensure uninterrupted service delivery and minimal downtime for our systems and internal customers.

• Provide Tier I and Tier II support for data-centre operations systems including Building Management Systems (BMS), Electrical Power Management Systems (EPMS) and Operational Technology (OT) devices.
• Participate in a weekly rotating on-call schedule to ensure 24/7 coverage.
• Receive, triage and act on incoming service tickets and phone calls from internal customers, ensuring timely updates and resolution.
• Detect and analyse alarms and system events to perform basic fault isolation/troubleshooting; escalate to Tier III or management when needed.
• Collaborate with service desk, IT systems, network teams and other support functions for cross-discipline incident resolution.
• Prioritise tasks and incidents to meet established KPIs, OLAs and SLAs; ensure ticketing systems are accurately updated throughout the incident lifecycle.
• Maintain effective communications with all stakeholders (Tier I, Tier III, management) for issues requiring urgent attention.
• Thoroughly document incidents, maintenance activities and problem records in near real-time for audit and review.
• Ensure operational agreements (OLAs) are met in accordance with internal standards.
• Continuously update your knowledge and technical skills through training, professional development and changes in system landscape.

• Bachelor's degree in Computer Science, Engineering or related field, or equivalent experience (5 + years in related field).
• 3-5 years' experience supporting 24/7 mission-critical operations or remote technical support environment (preferably within data-centre operations).
• Proven experience working with BMS, EPMS, Data Centre Infrastructure Management (DCIM) and alarm-delivery systems.
• Strong understanding of building-services systems (mechanical/electrical), their redundancy, and how they integrate into a data-centre operation.
• Familiarity with communication protocols such as Modbus, BACnet, MQTT, SNMP, Web Services.
• Ability to read and interpret engineering drawings, schematics and project documentation.
• Experience in operation, maintenance, construction or commissioning of mission-critical facilities
• Working knowledge of Microsoft Windows, Office Suite, Visio or equivalent tools.
• Experience or exposure to scripting (e.g., Python) or automation tools is advantageous.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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