Operations Team Lead – Intrabank Transactions

RHB Bank was established in Singapore in 1961 as UMBC Bank, prior to the country's independence in 1965. We assumed our present name – RHB Bank Berhad Singapore (RHBS) in 1999, after a series of expansions and strategic mergers. As a bank that has been here since the beginning, we have garnered invaluable experiences and insights which we turn into innovative solutions designed to help individuals and businesses grow and progress. Throughout the decades in Singapore, we have formed lifetime relationships with our clients and partners who have made us one of the most trusted financial institutions. Together with our experiences, insights and knowledge, we now cater to a cross-section of clients with requirements ranging from personal banking to corporate financing, offering seamless solutions and growing wealth for people and businesses. Our core businesses are streamlined into Retail Banking, Commercial Banking, Corporate Banking, Asset Management, offered through RHB Bank Berhad and RHB Asset Management Pte. Ltd. As a progressive and growing financial institution, RHB Singapore sees the importance for a strong collaborative and cohesive culture while welcoming diversity in views. As part of RHB's aim to become the employer of choice, talent and career development initiatives are put in place to ensure equal opportunities for personal development and growth among our people. We look forward to having on board talented individuals to join our dynamic and engaging team of more than 600 employees.

Primary Objective:

Manage Financial Team and ensure accurate and timely operational delivery across all products within agreed SLAs, KRIs and/or KPIs and escalation of operational, regulatory and other risks to the Section Head, Channel Operations

Key Responsibilities:

• Oversee the daily operations of the Financial Team and ensure operational delivery across all products within agreed SLAs, KRIs and/or KPIs;
• Responsible for the timely escalation of operational, regulatory and other risks to the Section Head of Channel Operations;
• ​Responsible for the development and implementation of mitigation or control solutions within own area of responsibilities;
• Partner with Business Units and Technology Teams to implement new processes and systems, including participating in requirements gathering, reviewing business documents and support system testing..
• Ensure compliance to the Group's policies, regulations and requirements.
• Ensure Operational Manual is reviewed and updated on a timely basis.

Requirements:

• Bachelor Degree - Degree from a recognised university or institution.
• Min 8 years' experience in Back Office / Branch operations in the Banking industry
• Min 3 years' experience in managing an Operations team
• Very strong knowledge of latest banking regulatory requirements with proven record in managing banking operations for processing of financial transactions (Fixed deposit, GL entries, internal funds transfer)
• Very strong interpersonal and communication skills across all levels
• Very strong analytical and problem solving skills
• Very strong understanding of banking platform and operating processes
• Able to work independently, lead a team and guide junior or new hires

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.