Duty Manager

2 weeks ago

Central Region, Singapore Studio M Hotel Singapore Full time $45,000 - $55,000 per year
  • Conduct daily briefings and ensure that all important information is well received by team members.
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
  • Authorise rate and room changes, paid outs and rebates according to procedures and credit policies.
  • Responsible for training of all front desk associates including planning, organising and conducting OJT.
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

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