F&B Operations Supervisor

3 days ago

Central Region, Singapore Pop Mart (Singapore) Holding Pte. Ltd. Full time

POP MART is a global leader in character-based entertainment and a champion of designer toy culture. We bring art, creativity and joy to millions around the world through collectible toys, immersive retail experiences and collaborations with iconic IPs.

Our mission is simple – to ignite passion and bring joy worldwide. We are now looking for an experienced F&B Operations Supervisor to join our growing Singapore team and oversee the operational excellence of our upcoming F&B projects.

About the Role

You will oversee the day-to-day operations of F&B outlets within your assigned region. This includes sales performance, team management, store operations, inventory and attendance management, and driving operational standards across all stores. This is a key leadership role that bridges HQ expectations with on-ground execution, ensuring smooth operations, and consistent delivery of brand experience.

Key Responsibilities:

  • Oversee and ensure achievement of sales targets across stores. Monitor KPIs and guide store teams to meet operational and commercial goals.
  • Implement company operational and assessment standards across stores.
  • Conduct monthly evaluations of each outlet and consolidate results for reporting to the Operations Manager/HQ.
  • Support continuous improvement initiatives and contribute to the performance recognition process.
  • Foster a positive and motivating work environment to strengthen team morale and improve staff engagement.
  • Coach and develop store leaders to elevate overall team capability and operational performance.
  • Communicate and collaborate with cross-functional teams at HQ to coordinate resources and support marketing, operational, and project-related needs.
  • Work closely with HQ departments to complete related operational tasks, project deliverables, and other assignments as required.

About You:

  • Minimum 3-5 years of experience in the F&B industry, with at least 1-2 years in a supervisory or assistant managerial role.
  • Able to accommodate frequent business travel.
  • Prior experience managing or overseeing outsourced F&B vendors or operations in an events, hospitality, or multi-outlet environment is highly advantageous.
  • Excellent verbal and written communication skills; proficiency in Mandarin is an advantage.
  • Able to work both independently and collaboratively, with the ability to meet tight timelines and KPIs.
  • Strong team management and leadership capabilities.
  • Excellent execution ability and strong adaptability in fast-paced environments.
  • Proven capability in developing and nurturing teams, with a focus on building long-term talent strength.

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