Desktop Engineer, Team Lead

23 hours ago

Downtown Core, Singapore EPS Consultants Pte Ltd (Recruitment Firm) Full time $40,000 - $60,000 per year

**Job Summary**
Desktop Team Lead role is responsible for providing leadership support and direction of the daily activities of Desktop Support & Asset Management teams. The position oversees, delegates, an participates in the diverse job tasks of the Desktop Support including but not limited to, hardware and software, printers, projects, and related IT equipment. Position may also participate in projects as needed in the support organization.
**Key Responsibilities**:
- Lead and manage the daily operational Service Support and assist the respective outsourcing client and customers' businesses
- Required to plan teams daily, monthly schedule, project schedules and monitor the yearly leave plans.
- Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
- Ensure effective implementation and adhere to processes of customers such as Incident and problem management.
- Monitor and ensure the service delivery and Service Level Agreements meet company's obligations
- Identify, implement and drive service improvements to enhance customer satisfaction
- Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
- Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers' businesses
- Attend regular customer and internal meeting
**Requirements**:
- Degree/Diploma in Engineering/Computer Science/ IT
- Minimum of 5 years' experience in a technical service role, and experienced working within an IT Outsourcing and/or organization
- Possess IT skills in MS Windows, desktop hardware and network environments
- Ability to lead, analyse, diagnose and resolve account service issues
- Strong organizational and interpersonal skills and customer oriented
- Effective verbal and written communication skills
- Independent and results oriented
- Must be a team player that committed to his team
- Possession of industry certifications such as A , N and/or MCSE/CCNA will be added advantage
- Normal working hour, 9am-6:30pm, weekday
- May require to support during non-working hours, project support and or weekends and as and when required.
Ashlynn | R
**Job Types**: Full-time, Permanent
**Salary**: $4, $5,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Ability to Relocate:
- Singapore 069119: Relocate before starting work (required)
Work Location: In person

  • Desktop Team Lead

    2 weeks ago

    Downtown Core, Singapore U3 Infotech Pte Ltd Full time

    **Desktop Support (Team Lead)** **Who you are**: Desktop Support Team Lead is key stakeholder for support and direction of the daily activities of Desktop Support Team. The team leader plays out a pivotal role in overseeing, delegating and participating in the diverse job tasks of the Desktop Support, including but not limited to, hardware and software,...

  • Desktop Support Team Lead

    1 week ago

    Downtown Core, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Support Team Leader

    2 weeks ago

    Downtown Core, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Engineer

    1 week ago

    Downtown Core, Singapore EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • Desktop Engineer

    2 weeks ago

    Downtown Core, Singapore EIL Global Full time $104,000 - $130,878 per year

    Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as needed· Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support· Smart Hands and Feet support if required· Management inventory of new and replacement...

  • Desktop Engineer L1

    5 days ago

    Downtown Core, Singapore EIL Global Full time $40,000 - $60,000 per year

    Experience: 3+ YrsMode: Full time contract position - long termRole: Desktop EngineerJob Location: CAPITAGREEN, SINGAPORE 048946Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as neededTech should be confidence and have abilities to handle VIP users.The site has majority of VIP users and it is...

  • Desktop Support Engineer L2

    5 days ago

    Downtown Core, Singapore ITCAN Pte Ltd Full time

    **Engineer strongly preferred to have at least 1-2 years of WOG and VIP support experience.** **Engineer will be station at MSE building (40 Scotts road) and willing to support at Waterhub (80 Toh Guan Road East)** **To be on 24x7 standby and support VIP via phone after office hour.** **- Minimum three (3) years of Desktop Support, ICT End User Computing...

  • Desktop Support Engineer L2

    2 weeks ago

    Downtown Core, Singapore ITCAN Pte Ltd Full time

    **Engineer strongly preferred to have at least 2 years support experience.** **Job Location: Bedok, Singapore** Minimum three (3) years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background. Ability to perform advanced technical troubleshooting and problem analysis; - Ability to...

  • Desktop Support Engineer

    1 week ago

    Downtown Core, Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Provide IT desktop support and onsite support for end-user services. - Problem identification, diagnosis and rectification for both hardware and software issues. - Support desktops, notebooks, printers and other hardware components. - Installation,re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet...

  • Desktop Support Engineer

    1 week ago

    Downtown Core, Singapore ITCAN Pte Ltd Full time

    Dear Jobseekers, Our client is urgently looking for the below positions. Primary Purpose This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply...