Staff Product Manager, Personalization

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

Based in Singapore, the Staff Product Manager, Personalization & Search will report to the Director of Product Management. We are looking for a motivated, experienced PM to define and execute Viki's content discovery strategy.

Responsibilities

• Develop and execute a long term strategy for personalization and search across our platforms (web, mobile and CTV) 

• Turn AI/ML services into user centric solutions; partner with stakeholders across the business and engineering to identify and prioritize major problems and opportunities 

• Design and execute A/B tests for backend algorithm changes, front end UI changes, and bold bets. Think big, build small, and move fast 

• Mentor and coach junior product managers, providing guidance, best practices, and fostering a collaborative workplace 

• Own and drive the entire product feature lifecycle, from conception to launch, KPI ownership along with post-launch analysis and continuous improvements

• Develop clear product specifications, detailed user stories, success metrics, and go-to-market plan with key business stakeholders, breaking down large problem spaces into a series of smaller problem hypotheses for rapid execution 

Qualifications

• Bachelor's degree in Information System, Computer Science, Business or equivalent   

• 8+ years of Product Management experience with a focus on personalization or search for consumer application

• Experience and understanding of AI technologies and capabilities. Well versed and hands-on with the latest models, technologies and ecosystems

• Strong analytical and problem solving skills, turning insights into actions and product strategies

• Exceptional attention to detail and organization skills with strong oral and written communication skills 

• Experience influencing and leading cross functional teams (both technical and business) across levels

• Proven track record of solving complex problems and delivering successful products through an agile approach that consistently exceeds user expectations 

• Self-starter mentality with ability to manage and run multiple projects in a diverse working environment

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team