Wellness Centre Manager
2 days ago
This position reports to the Director and oversees the daily operations and overall functioning of the outlet dedicated to promoting holistic health and well-being. The responsibilities include managing staff, handle customer services over the counter and on the phone inquiries, sales of packages to the customers, ensuring the facility meets health and safety standards, developing marketing strategies to attract clients, handling administrative tasks such as appointment fixing, and fostering a welcoming and supportive environment for clients.
Job Requirements:
Good understanding on the products and services we offer
To be able to schedule appointments and walk ins
Handle any queries customer has and be able to handle any complaints and grievances that customer has
To be able to build rapport with customer ensuring customer comes back
To handle any operational tasks such as upkeep of storefront
To handle employees on the floor ensuring everyone is working efficiently
Competencies:
- Health and Wellness Knowledge: Basic understanding of nutrition and holistic health practices
- Administrative Skills: Proficiency in administrative tasks such as scheduling and record-keeping to ensure smooth operations.
- Customer Service: Excellent interpersonal and communication skills to interact with clients, address their concerns, and ensure high levels of customer satisfaction.
- Leadership Skills: Ability to lead and motivate a team of diverse individuals, set clear goals, provide direction, and foster a positive work environment.
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