Guest Relations Executive, Rooms Reservations

2 weeks ago

Singapore Four Seasons Four Seasons Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at

About the role:

Guest Relations Executive, Rooms Reservations 

The Guest Relations Executive, Rooms Reservations, plays a pivotal role in the hotel's guest experience by managing all aspects of the reservations process. This role requires strong communication skills to provide detailed information about the hotel to prospective guests and guide them through the booking process. By upholding the Four Seasons service standards and personalizing interactions, the incumbent ensures that guests feel valued even before their arrival, contributing significantly to their overall satisfaction from the very first interaction.  

What Will You Do:

  • You will be responsible for maintaining a seamless booking process, adhering to the hotel's service standards to create a lasting positive impression.

  • Respond to and manage incoming reservations via phone and email, assisting guests with inquiries, tailoring responses to guests' specific needs and preferences, and ensuring that all details are accurately captured. 

  • Proactively identify and optimize booking opportunities while maintaining a high level of guest engagement through a deep knowledge of the hotel's services and amenities.

What you bring:

  • Preferably a Diploma in Hospitality or its equivalent

  • One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset

  • Pleasant disposition with strong interpersonal and communication skills

  • Passion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferences

  • Good organisational skills, ability to prioritize workload and handle pressure

  • Knowledge of Opera System would be an added advantage

  • Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities

  • Unique strong culture

  • Best-in-industry training

  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals

  • Paid holidays/vacation

  • Dental and medical/life insurance

  • Employee service awards/Birthday Gift

  • Annual employee party/social and sporting events

  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in their schedules and the ability to work on a rotating shift basis, including weekends, and public holidays.

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