Head of Fund Mandates

Head of Fund Mandates and Client Mandates Asia Pacific 

Overview of Role/Principle Responsibilities:

The Head of Fund and Client Mandate Lifecycle will be responsible for the timely delivery of Fund, Client, and Regulatory information across the APAC region. This role will oversee the accurate and timely provision of information in partnership with key third-party partners. The aim will be to provide an efficient, effective, and consistently strong service to clients 

The successful candidate will be part of the APAC Platform Services management team, responsible for building strong production teams that support various production processes, including transitioning from project work to business-as-usual (BAU) operations. This will involve both transitioning existing staff from other locations and hiring new employees with the necessary skill sets. A well-designed operating model must be in place, which is continuously improved to ensure Schroders retains its market leader status in financial services. 

Implementation of key operating processes and procedures will be essential to this role, along with defining key performance indicators (KPIs) to monitor progress and effectiveness of the team. The Head of Fund and Client Mandate Lifecycle will be required to liaise with various levels of internal stakeholders across multiple countries, making exceptional communication and stakeholder management skills crucial. 

Furthermore, strong governance must be maintained to protect the interests of both Schroders and its clients, ensuring that a fully compliant set of processes and procedures is adhered to. The position will report into the Head of Platform Services APAC, playing a pivotal role in the overall management of production teams. 

The responsibilities and ownership of this position include: 

• Client reporting 
• Client due diligence visits 
• Quarterly Investment Reporting (QIR) 
• Client queries 
• Investment performance 
• Oversight of service providers 
• Delivery of daily net assets and prices of APAC funds handled by outsource service providers. 
• Provision of the financial statements of the APAC funds 
• The provision of services by the transfer agents for APAC funds 
• Client money compliance in line with our regulatory obligations 
• Key third party vendor relationships supporting the APAC transfer agency, fund accounting, custody services within a predominantly outsourced model with appropriate operational oversight deployed to ensure strong service standards, compliance and operational resilience 
• Fund related reporting activity such as prospectuses, fund fact sheets and digital reporting platforms 

Key Responsibilities:

• Management of all the reporting activities within the APAC Platform Services Hub with ultimate accountability of report delivery 
• Actively contribute to the development, evolution, and optimisation of a group-wide capability for reporting 
• Manage key stakeholder relationships across APAC – to ensure collaborative participation in end-to-end reporting processes and effective management of internal client expectations and relationships 
• Define, implement and encourage continuous improvement initiatives to streamline and improve report production and delivery 
• Maintain market and competitor oversight and intelligence – to ensure ongoing awareness and anticipation of developments and changes 
• Act as a senior escalation point for issues, helping to unblock and manage stakeholders' expectations 
• Drive down risk issues and events by understanding themes and using innovation where appropriate to remove manual errors 
• Establish key KPI and MI metrics to help manage day to day activities 
• To focus on planning and setting the group's overall direction, ensuring day-to-day management is conducted through managers 
• To act as the firm's liaison with other investment management organisations and key industry groups related to investment mutual funds' activities 
• To review and ensure internal controls and compliance policies and procedures are being adhered to in the department 
• To provide guidance in handling of new products 
• Enhancing the technology-enabled, robust, and collaborative (where applicable) oversight and supplier management model of outsourced fund administrators, transfer agencies, auditors, software vendors and information vendors 

Requirements 

• Extensive experience in fund operations, client servicing, or mandate lifecycle management within asset management or financial services.
• Proven leadership in managing reporting, regulatory, and client-related deliverables across multiple jurisdictions.
• Strong understanding of fund structures, transfer agency, fund accounting, custody services, and regulatory obligations in APAC markets.
• Demonstrated experience in managing outsourced service providers and third-party vendor relationships, with a focus on operational oversight and resilience.
• Experience in planning and setting strategic direction, while ensuring effective day-to-day management through team leads.
• Ability to provide guidance on new product handling and support the evolution of fund-related services and reporting.
• Exceptional communication and stakeholder management skills, with the ability to engage effectively across multiple countries and seniority levels.
• Strong analytical and problem-solving skills, with a track record of driving process improvement and innovation.
• Proven ability to lead and develop high-performing teams, including transitioning staff and building new capabilities.
• Experience in designing and evolving operating models to support scalable and efficient service delivery.
• Strong governance mindset, with a commitment to compliance, risk mitigation, and protecting client and firm interests.
• Ability to act as a senior escalation point and manage resolution of complex issues with professionalism and urgency.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.