Service Captain Kotuwa/Station

2 weeks ago

Central Region, Singapore Unlisted Collection Full time $40,000 - $80,000 per year

About Us

Kotuwa is awarded by Bib Gourmand from Michelin. We are seeking for a Service Captain to join our big family. With an emphasis on a lively, modern and casual vibe that focuses on Sri Lankan cuisine.

Job Description

  • Support Restaurant Manager / Assistant Manager in administering all facets of service operations.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the restaurant.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Maintain a good rapport and work relation with staff in within the restaurant.
  • Projecting at all times a positive and motivated attitude and exercise self-control.
  • Ad hoc duties as assigned by Superior.

Job Requirement

  • GCE N / O Level onwards
  • At least 2 years of relevant experience in Front of House (FOH) in F&B Industry.
  • Preferably with working in the casual restaurant
  • Able to multitask and work efficiently under pressure
  • Good communication and customer service skills
  • Having a Food & Hygiene certificate will be an added advantage.

Staff Benefits

  • Basic Salary + Birthday Leave + Employee Discount
  • Staff meals will be provided
  • Comprehensive Medical & Dental Insurance Coverage
  • 5 days work week (Work-Life Balance ) + Good Career Progression

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