Director of Revenue Management

3 days ago

Clarke Quay, Singapore Private Advertiser Full time $80,000 - $120,000 per year

You shall be responsible for:

  • Using relevant available tools provided and in compliance with standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, guest capture rates, Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms revenue by channel, segment and account.
  • Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
  • Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the General Manager in relation to the hotel's pricing and market mix strategy in all distribution channels including brand website and 3rd-party sites.
  • Monitor and determine demand periods for rooms through an analysis of historical data and current bookings.  Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
  • Approve and/or implement sell strategies for all group proposals above 10 rooms on any one night, and collaborates with the Director of Sales / Director of Sales & Marketing on setting group rates.
  • Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Effectively manage and be in control of all inventory (transient, group, wholesale allotments and others).
  • Works with Director of Finance in the preparation and management of the Department's budget.
  • Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOS/DOSM, Reservations Manager, Rooms Division Manager.
  • Train and support hotel teams on revenue system* functionality and enhancements.
  • Provide input to the annual budget process on all revenue aspects of the business.
  • Conduct annual revenue management audits with the General Manager for all revenue generating departments.
  • Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
  • Works with Human Resources on manpower planning and management needs.
  • Participates in the employee performance appraisal process, providing feedback as needed.

    Responsible to ensure disciplinary procedures and documentation are completed in accordance to hotel standard.
  • Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.  Responsible for and managing third party distributors in compliance with set standards and rules.
  • Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators etc.).  *Revenue systems include the yield management system (IDEAS) and portions of the OPERA Cloud - Property Management System).
  • Demonstrate awareness of Occupational Safety & Health (OS&H) policies and procedures and ensure all processes adhere to OS&H guidelines.
  • Perform any other ad-hoc duties assigned by General Manager from time to time.

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