Front Office Executive

3 days ago


Central Region, Singapore Grand Copthorne Waterfront Hotel Singapore Full time

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities

  • Attend to guests' inquiries and provide prompt responses and assistance
  • Managing rooms' inventory, allocation and ensuring guest billing is in order to avoid any glitches
  • Develop and maintain professional relationship with house guests and extend service whenever required
  • Manage front office operations and optimize solutions to ensure guests satisfaction
  • Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information
  • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
  • Work closely with other departments and co-workers as part of a team

Ideal requirements

  • Able to communicate effectively in a fast paced environment
  • Customer service oriented to provide quality service standards
  • 1-3 years of experience in a similar capacity, hospitality or tourism
  • Exceptional interpersonal skills to enhance the service standards throughout the operation
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment


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