Assistant Manager
10 hours ago
Company description:
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore
Job description:
Job Description
Guest Services & Operations
• Act as the main point of contact for all guest inquiries, ensuring prompt resolution of complaints and issues.
• Oversee the Front Office operations, including check-in/check-out procedures, reservations, groups and concierge services.
• Provide personalized services to VIP and returning guests to enhance their experience.
• Conduct property walkthroughs to ensure cleanliness, functionality, and adherence to service standards.
Staff Training & Development
• Conduct on-the-job training and mentoring for Front Office and other operational staff.
• Ensure team members are proficient in The Executive Centre standard operating policies, procedures, and emergency protocols.
• Promote a culture of continuous learning and improvement, aligned with the Executive Centre's focus on innovation and sustainability.
Crisis Management & Safety
• Lead the response to emergencies, including medical incidents, fire evacuations, and guest-related crises.
• Coordinate with relevant departments and external agencies during emergencies.
• Regularly review and update emergency response plans and ensure team readiness through drills.
Administrative & Financial Duties
• Prepare daily operations reports for the Management Team, highlighting key performance metrics and guest feedback.
• Review financial transactions, ensuring accuracy in billing and payment processes.
• Assist in managing inventory for Front Office supplies.
• Prepare roster and to ensure that it is optimised with reference to the business demands.
• Compile and accurately update annual leaves, public holidays in lieu, medical certificates etc.
Collaboration & Communication
• Work closely with other departments, such as Housekeeping, Engineering, Café and NUSS Guild House to ensure seamless guest experiences.
• Communicate The Executive Centre policies, events, and updates to staff effectively during daily shift briefings.
Qualifications
Education and Experience
• Tertiary training in hospitality management, or a related field, preferred.
• At least 3 years of managerial or supervisory experience.
• Excellent problem-solving, organizational, and communication skills.
• Ability to remain calm and decisive under pressure.
Skills and Abilities
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Strong communication and interpersonal skills to interact with guests and staff effectively.
• Proficiency in housekeeping management systems and basic computer skills.
• Knowledge of health and safety regulations.
Key Competencies
• Service-oriented mindset with a focus on guest satisfaction.
• Ability to handle pressure and multitask in a fast-paced environment.
• Problem-solving and decision-making skills.
• Flexibility to work varying shifts, including weekends and holidays.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 30874
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