Senior IT Operations Specialist

4 days ago

East Region, Singapore Private Advertiser Full time $80,000 - $120,000 per year

Key Responsibilities

1. Network and Infrastructure Management

  • Plan, deploy, and maintain LAN/WAN, VPN, Wi-Fi, and firewall environments for the Singapore office and warehouses.
  • Monitor network performance, optimize bandwidth usage, and ensure high availability and security of systems.
  • Manage network devices (routers, switches, firewalls, wireless access points) and align network policies with the headquarters IT team.

2. Desktop and Endpoint Support

  • Provide on-site and remote IT support for employees, including hardware/software installation, troubleshooting, and system upgrades.
  • Maintain an accurate IT asset inventory and ensure equipment usage complies with company IT policies.
  • Manage user accounts, permissions, and access controls (e.g., Active Directory, Office 365).

3. Server Room Operations and Management

  • Participate in the construction and deployment of server rooms in Singapore, including design, equipment installation, configuration, and ongoing maintenance.
  • Ensure the physical and logical security of server room equipment, implementing monitoring, access control, and environmental alert systems.
  • Manage servers and storage devices, and perform regular data backups and disaster recovery drills.

4. System and Vendor Management

  • Coordinate with the headquarters IT team and external vendors to ensure the stable operation of IT systems and equipment.
  • Manage local IT procurement, equipment installation, and maintenance vendors.
  • Ensure IT operations comply with all information security and audit requirements.
  • Collaborate with the headquarters IT team on external client system integration projects.

5. Continuous Improvement and Project Support

  • Identify and drive improvements in IT operations processes to enhance service quality and response efficiency.
  • Ensure the implementation of established IT operational standards.
  • Participate in the deployment of new systems and tools, providing technical evaluation and solution support.

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