Senior Assistant Manager

Reporting to the Centre Manager at the NTU Centre in Computational Technologies for Finance (CCTF), the Senior Assistant Manager / Assistant Manager will lead and manage the full spectrum of operational, financial, and administrative functions related to the Centre's professional training programmes. The incumbent will play a key role in ensuring seamless programme delivery, stakeholder engagement, and regulatory compliance, while contributing to the strategic development and long-term sustainability of the Centre's training portfolio. This role requires a proactive and resourceful individual with strong coordination, analytical, and project management skills, capable of driving operational excellence and continuous improvement.

Job Responsibilities:

Programme Development & Strategic Execution

• Lead the design and development of training programmes aligned with industry needs and organisational goals.

• Conduct in-depth market analysis and stakeholder engagement to identify emerging trends and learning gaps.

• Drive the end-to-end programme lifecycle – from conceptualisation to evaluation – working closely with academic and industry experts.

• Propose new training initiatives and strategic partnerships to expand the Centre's outreach and impact.

Business Development & Stakeholder Management

• Develop and implement strategic outreach plans to grow and diversify the Centre's customer base (corporate partners, government agencies, and professionals).

• Build and maintain high-trust relationships with key stakeholders, including C-suite clients, faculty, and external collaborators.

• Represent the Centre in internal and external engagements to promote the value and impact of our training programmes.

• Drive customer satisfaction and retention through proactive communication and after-programme engagement.

Programme Operations & Team Coordination

• Oversee the full operational management of training delivery – including scheduling, logistics, resource planning, and on-site execution.

• Supervise junior officers and interns, providing guidance and performance feedback to ensure operational excellence.

• Lead cross-functional coordination with trainers, vendors, and internal departments to ensure smooth programme delivery.

• Manage crisis resolution and troubleshooting during programme execution.

Financial Planning & Budget Oversight

• Prepare and oversee detailed programme budgets, ensuring optimal resource allocation and cost-efficiency.

• Track revenue targets and perform variance analysis to support Centre's financial sustainability goals.

• Liaise with Finance on invoicing, vendor payments, and grants or fund utilisation, ensuring compliance with audit requirements.

Governance, Compliance & Quality Assurance

• Ensure all training activities comply with NTU's policies, funding requirements, and relevant legal/regulatory frameworks.

• Champion data protection and uphold PDPA and privacy regulations in all programme operations.

• Implement and continually refine Standard Operating Procedures (SOPs) for quality consistency.

• Use data analytics and participant feedback to drive continuous improvement in programme design and delivery.

 Job Requirements:

• Bachelor's degree in a relevant discipline, with substantial experience in programme management, business development, or related fields. Relevant work experience in similar environments will be an advantage.

• A self-starter, adaptable and able to multi-task in a fast-paced environment.

• Excellent administrative skills.

• Good interpersonal and communication skills.

• Detail-oriented and strong organisational skills.

• Motivated self-starter who is comfortable working with a team, as well as independently, under tight deadlines.

• Strong conceptual and analytical skills.

• Experience or interest in Blockchain and distributed ledger technologies for applications in diverse domains will be advantageous but not mandatory.

We regret that only shortlisted candidates will be notified.