Executive, Case Management
2 weeks ago
About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit or follow us on Facebook, Instagram, and LinkedIn. Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home.
Job DescriptionBe at the heart of resident care As a Case Management Executive, you will coordinate admissions, manage financial assistance schemes, and support families to ensure smooth and seamless care for our residents.
You will provide administrative support to the Medical Social Worker and work closely with nurses, social workers, and allied health professionals, to plan, coordinate resources and services for the care of the residents.
Admissions & Referral Management
Manage nursing home referrals and admissions, ensuring smooth resident transitions
- Extract, organize, and update referral information in digital systems
Prepare and organize admission documents
Financial & Scheme Coordination
Assist residents and families with financial assistance applications
- Ensure timely Household Means Testing updates and generate monthly reports
Collect payments, activate GIRO, and coordinate with Finance
Resident & Family Engagement
Support resident's journey from admission till end of life and act as point of contact for them and their caregivers
- Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.
Support resident-centered events such as Family Day and bedside memorials
Administration & Coordination
Maintain accurate resident records and profiles in digital systems
- Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
- Act as Single Point of Contact for AIC matters and ad-hoc requests
- Support multidisciplinary meetings and huddles as required
- Assist with Medifund administrative requirements
- Minimally a diploma, with relevant experience in healthcare, social services, or administration
- At least 1 year of experience in healthcare, eldercare, or community service settings in Singapor
- Familiarity with geriatric care, nursing home operations, or community services (preferred
- Experience handling financial assistance schemes or case coordination (preferred)
- Proficient in G Suite applications (Docs, Sheets, Slides, Gmail)
- Strong communication and interpersonal skills
- Organizational and time management skills
- Empathy and a resident-centered mindset
- Ability to work independently and collaboratively in a team
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