Associate, CDD Operations

Job ID: 41882

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 21 Nov 2025

Job Summary

• We are looking for a highly skilled person, with strong communication skill to support a critical workstream within CDD team focusing on implementing of Projects or Initiatives to comply with Group/Country Policy and Procedure and Strategies
• Execute and implement initiatives and project to ensure the Bank operates in accordance with the relevant laws and regulations, Group/Country policies and standards, especially on AML CDD and FATCA/CRS.
• This role will require production of high-quality and timely output aligned to relevant SCB Polices/Standards, and delivered within prescribe timeline.
• Advice on best project management practices to support the Business to optimise outcomes will also be required.
• Regular outputs will be presented to senior stakeholders

About our Client Due Diligence Team

Be our first line of defence. Join our Client Due Diligence team and you'll tackle any potential risks to keep our business safe. From understanding our clients expected banking activities to combating fraudulent ones, the work you do will be complex and interesting. You'll be trusted to take on challenging projects that stretch your skills, locally and globally. And you'll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper.

About our Technology & Operations Team

Our Technology and Operations (TandO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you're protecting the reputation and legacy of a 170-year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.

Roles and Responsibilities

• Provide CDD advisory in client level to business in relations to AML/CTF matters.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Assist Line Manager to keep track of and provide advice to relevant stakeholders on the interpretation and application of policies related to CDD
• Review relevant policies/processes in relations to CDD compliance, aligning to relevant regulatory and group requirements.
• Support the implementation of policies and standards to ensure compliance with such policies and standards
• Review relevant policies/processes in relations to CDD compliance, aligning to relevant regulatory and group requirements.
• Support the implementation of policies and standards to ensure compliance with such policies and standards.
• Creating timelines, milestones, and deliverables to contribute to effective project planning on the changes to be rolled out
• Following up on the progress of action items and other tasks and ensuring that tasks are delivered to ensure within timelines.
• Scheduling meetings, conference calls, and progress of changes or roll out related events with team members and relevant stakeholders
• Seeking opportunities for process improvements and making recommendations
• Collaborating with cross-functional teams that include a diverse range of personalities and skills
• To work as a team member who can gel and work in collaboration with risk and control partners.
• Lead through example and build the appropriate culture and values.

Risk Management

• Apply Group and Country CDD policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Assess risks arising from products / segments / geographies / customers / transactions.
• Timely escalation of issues and ensure that necessary actions are taken quickly to remediate and/or activities are ceased.
• Undertake enhanced due diligence on new and existing medium/higher risk
• Review and/ or escalate new or emerging areas of risks for all clients including P risk rated clients and Group Sensitive Clients relevant clients such as adverse media/sanctions review
• Timely review of customer's profile and related risk
• Make recommendations to relevant stakeholders on possible risk management responses to identified risks and/ or findings of concern from investigations- at client and portfolio level
• Manage escalations on issues requiring additional assessment and controls.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Retail Branch, RB Client onboarding team, Business Banking Team, Country CFCC and Group

Our ideal candidate

• 2+ years working experience in performing CDD reviews in a Bank environment
• Familiar with MAS regulations and requirements towards AML standards for Banks in Singapore.
• Has good awareness of risk concerns and is able to identify and address such risk concerns independently.
• Meticulous and has an eye for details
• Good Stakeholder management
• Proficient in handling CDD Reviews for Retail clients. Having CDD knowledge on Retail is an advantage.
• Conversant and have good understanding in handling of client reviews relating to Periodic, Trigger and New Client Onboarding
• Able to review and assess on High Risk clients who is involved with Risk Events like PEP, Adverse Media, Sanctions, etc
• Experience in writing and reviewing Source of Wealth for High Net Worth clients
• Clear understanding on the constituents of SOW requirements and how such information is to be obtained and documented as part of client wealth journey
• Conversant on the type of documents required as part of a CDD Review or for purposes of Corroboration, etc
• Analytical mind and ability to articulate the risk concerns and mitigants to complete the review.
• Mandarin proficiency required for reviewing Mandarin-language documents

Role Specific Technical Competencies

• Meticulous and eye for details
• Fast learner and efficient
• Stakeholder management
• Familiar with regulations with regards to CDD

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.