Constituency Manager

[What the role is]

Serves as an administrator and facilitator in the formation, development and consolidation
of GROs at the constituency level, thereby promoting social cohesion, racial harmony and
community bonding.

[What you will be working on]

Key duties and responsibilities that need to be performed to meet the primary objective of
the job. This will include the important result areas (what) along with the rationale (why).

• Assists to formulate, implement and review plans for the development of GROs and the
community.

• Attends monthly meetings of the GROs assigned and takes follow-up actions.

• Acts as a catalyst to encourage and assist the GROs to plan and implement community
projects.

• Provides administrative and logistical support and guidance to the GROs to facilitate
effective implementation of their activities.

• Co-ordinates the recruitment, appointment and reappointment of members of the GROs
to ensure a high level of involvement and minority group participation.

• Explains government policies, facilitates discussion and channels feedback to
appropriate parties to develop and strengthen the GROs as an effective communication
PEOPLE'S ASSOCIATION
JOB DESCRIPTION
2
Duties & Responsibilities
channel between the government and the people.

• Mobilises residents to participate in national campaigns and projects, including those
organised by PA, CDC, GROs in the GRC and Division and the CC to facilitate their
mass participation.

• Assists to submit progress reports on the GROs, provide feedback and recommend
changes and improvements to PA Headquarters, thereby facilitating communication
and co-ordination between the field and PA.

• Assists to supervise and guide staff in the Constituency Office to ensure optimal
utilisation of human resources in achieving constituency and PA targets.
Other Special Duties
Other special duties as assigned by senior officers:
Administration

• Together with the appointed Finance Coordinator, ensures the proper accounting and
cash management of the GROs to comply with PA Financial Rules & Regulations.

• Monitors the budgetary requirements and expenditure controls of the GROs to ensure
optimum utilisation of funds.

• Together with the GAA, ensures timely preparation of monthly and yearly statements of
accounts of CC-based committees for the committees' endorsement.

• Ensures the Treasurer of the non CC-based committees carry out timely preparation,
approval and submission as required of monthly and yearly statements of accounts.
Business Development

• Reviews and evaluates the relevance of all CC courses in meeting the recreational,
social and educational needs of the residents. Submits evaluation reports and findings
to committees on a regular basis.

• Plans and designs marketing strategies to develop and promote CC courses.

• Identifies and builds positive working relationships with external parties to promote
interesting and novel courses and programmes at the CC.

• Provides supervision and guidance to the Constituency Support Officers to facilitate
effective implementation of their courses and the day-to-day operations at the counter.

• Supervises Constituency Support Officers in handling feedback, complaints and
enquiries of public professionally.
PEOPLE'S ASSOCIATION
JOB DESCRIPTION
3

• Supervises and guides the staff in administering the Community Centre/Club
Management System to maintain the membership/facilities and courses data.
Operations

• Coordinates with Facility Manager/Facility Executive from Logistic Works Division to
work with Managing Agent (MA) to upkeep the facility of the CC.

• Oversees the maintenance, security and housekeeping (cleaning, pest control and
horticulture services) of CC.

• Coordinates among the CC Management Committee, Co-users of CC, MA and PA HQ
for all works and services carry out in the CC building.

• Ensures MA's service standards are met.

• Conduct inspections daily to ensure that the CC is clean and feedback on the defects of
CCs at regular intervals to ensure established standards are met.

• Follow up on replies, reminders and queries on MA/maintenance matters, which are
outstanding and requiring actions/confirmation.

• Performs any other matters related to the housekeeping, security and maintenance of
CCs.

• Attends regular meeting to ensure MA's service standards are met.

[What we are looking for]

Other Duties
Other ad hoc duties not covered under main responsibilities and duties.

• Assists in the constituency, CDC and PA HQ events.

• Performs other duties as assigned by senior officers such as covering counter duties as
and when the situation requires.

---