Sr. Premium Support Engineer

2 days ago

Singapore OpenText Full time $80,000 - $120,000 per year

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Professional Skills​

  • Familiar with Linux/Windows operating system operation and maintenance (e.g., service startup/shutdown, log analysis, performance monitoring); master basic operations of SQL databases (e.g., Postgres, Oracle); able to assist in troubleshooting issues related to the interaction between OBM and databases;​
  • Understanding of ITIL operation and maintenance processes (e.g., incident management, problem management); possess IT service management concepts; able to provide support solutions compliant with ITIL standards for customers based on OpenText product characteristics;​
  • Basic network knowledge (e.g., TCP/IP, HTTP/HTTPS protocols); able to assist in troubleshooting network communication-related issues of OBM products (e.g., port connectivity, abnormal data transmission).​

Soft Skills​

  • Excellent problem analysis and solving skills; clear logical thinking; able to quickly identify problems and propose effective solutions in complex scenarios;​
  • Good communication and expression skills (verbal + written); able to accurately understand customer needs, clearly convey technical information, and coordinate internal and external resources to promote problem resolution;​
  • Strong sense of responsibility and customer service awareness; able to work under certain pressure (e.g., responding to urgent customer issues, occasional overtime);​
  • Good English reading and writing skills; proficient in reading English official documents and technical manuals of Micro Focus OBM products; candidates with English communication skills are preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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