Clinic Assistant
1 day ago
You need to understand:
Knows the importance of accuracy in appointment handling, billing, Platousage, medication dispensing, radiology prep, and now clinic stock control which breaks down to the following daily operations:
Registration of patients into plato system accurately
- Verifying TPA
- Claiming TPA/CHAS/Medisave
- Able to fill in referral/order forms correctly
- Prepares blood tube correctly
- Ensure labs are informed for pick up
- Understands the daily operations of a dynamic medical clinic that includes radiology, medication dispensary, and preventive care services.
- Understands that well-managed inventory supports smooth clinic function and patient safety, and that keeping the clinic stocked is as important as keeping it running.
- Assigned tasks need to be completed promptly
- Shared responsibility over clinic stock and maintenance
- Be vigilant in identifying process/workflow gaps to be flagged up as issues, and be participative in helping to come up with viable solutions.
- Gets how their actions—from welcoming patients to managing inventory—impact both patient care and clinic efficiency.
You want to:
- Wants to be a reliable, multi-skilled team member who supports the clinic's front desk, back-office, and dispensary with equal dedication.
- Takes ownership of clinic upkeep, including monitoring stock levels, restocking supplies, and flagging low inventory before it becomes a problem.
- Wants to support a healthcare team that values longevity, quality of life, and personalised care, and contribute to that mission.
You have capacity to:
- Familiar with Plato and processes: A CA must be proficient in using the Plato system and thoroughly understand the clinic's processes to ensure efficient operations.
- Strong organisational skills: A CA should be capable of managing multiple tasks simultaneously, keeping the clinic orderly, and ensuring nothing is overlooked.
- Effective communication abilities: A CA needs to communicate clearly with both patients and staff, ensuring that everyone is informed and processes run smoothly.
- Problem-solving skills: A CA must have the ability to quickly and effectively address any issues that arise, minimising disruptions, as per SOP and to raise up to supervisors if needed.
- Resourcefulness: The CA should be adept at finding solutions and using available resources to overcome challenges
- Composure under pressure: A CA must be able to remain calm and perform effectively in a fast-paced or stressful environment, maintaining high standards even during busy times.
- Speak up: Have the courage to uphold the duty of speaking up regarding interpersonal conflicts or inefficiencies in work processes.
- Has the attention to detail to track medication and consumable usage, handle expiry checks, and follow SOPs for reordering stock.
- Can juggle patient-facing duties, admin tasks, and back-end support such as maintaining medication cabinets, restocking consultation rooms, and coordinating with vendors.
- Adaptable, hands-on, and committed to keeping the clinic clean, organised, and well-stocked at all times.
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