Clinical Support Specialist

4 days ago

Boon Lay, Singapore Spectrumedics Holding Pte Ltd Full time $80,000 - $120,000 per year

Key Responsibilities

Clinical Support & Training

·       Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.

·       Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.

·       Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.

·       Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.

·       Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.

·       Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.

Clinical Education & Therapy Development

·       Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.

·       Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.

·       Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.

·       Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.

Clinical Research & Feedback Collection

·       Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).

·       Support post-market clinical follow-up and data integrity monitoring at assigned sites.

·       Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.

·       Assist in documenting product performance, case reports, adverse events, and user experience insights.

Operational & Reporting

·       Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.

·       Manage expense reports, training logs, and clinical documentation in a timely manner.

·       Support additional strategic accounts across regions when needed.

Requirements

·       At least Diploma or Degree Certificate in biomedical engineering, Nursing, Life Sciences, or related field.

· years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.

·       Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.

·       Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.

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