Outbound Call Centre Executive

2 weeks ago

Thomson, Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time $4,000 - $6,000 per year

Contract Duration: 12 months (renewable or convertible to permanent based on performance and business needs)

Work Location: Within walking distance of Novena MRT / Clarke Quay MRT

Work Hours: 5-day rostered work week, 9-hour shifts (including 1-hour lunch) between 9am and 9pm, Mondays to Sundays

Background:
Our client plays a vital role in gathering ground-level insights that help shape forward-looking policies and programmes. As part of the field operations team, this role supports nationwide initiatives by collecting essential household data directly from members of the public.

Responsibilities:

  • Conduct in-person interviews with individuals across different household types, income levels, age groups, and ethnic backgrounds.
  • Build trust and rapport to encourage open conversations and elicit accurate responses.
  • Adapt your approach when faced with resistance or indifference, maintaining professionalism and composure at all times.
  • Accurately capture and record information in accordance with established protocols.
  • Uphold strict standards of confidentiality and integrity in all data handling.
  • Share field insights and feedback to enhance future outreach efforts.
  • Participate in briefings and training sessions to stay updated on data collection methodologies and operational guidelines.

Requirements:

  • Diploma in any discipline; prior experience in frontline roles such as customer service, community work, or field-based assignments is advantageous.
  • Willing and able to work evenings and weekends based on rostered schedules.
  • Excellent interpersonal skills, confident, articulate, and able to engage a broad spectrum of individuals.
  • Attentive and empathetic listener who can respond sensitively and adapt communication styles when needed.
  • Resourceful and calm under pressure, especially when navigating challenging or ambiguous interactions.
  • Self-motivated with a strong sense of responsibility and personal integrity.

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform — GO Mobile.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy.

If you wish to withdraw your consent, please email us at ************** Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd

  • RCB

No E

  • EA Licence

No. 01C4394

R Tan De En Anson @ Adam Abdullah Tan)
GOREF: 12154

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