Assistant Vice President, Technology Support Senior Analyst, Employee Technology Support

1 week ago

Singapore Bank of America Full time $80,000 - $120,000 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include performing complex technical problem resolution of hardware and software issues remotely, by telephone, and/or on location for end users. Job expectations include working proactively to perform analytical, technical, and administrative functions, communicating technical information to clients and partners with care and empathy, and supporting peers and team members as needed.

Responsibilities:

  • Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
  • Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
  • Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
  • Partners with peer technology support teams, including desktop engineering, product managers, and application support teams to identify resolutions to incidents
  • Investigates complex technology incidents to diagnose and resolve underlying causes impacting end users

Required Skills:

  • Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client
  • Operating System: Expertise in Windows 10, 11, LTSC, iOS, iPadOS for installation and maintenance
  • Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues
  • Security: Understand data loss protection, encryption and cybersecurity best practices
  • Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customer
  • Software Management: skills for installing, updating, troubleshooting and maintaining software applications and security patches
  • Virtualization: familiarity with virtual machines
  • Availability for ad-hoc work after hours and on weekends where necessary

Desired Skills:

  • Bachelor degree holder in Computer studies or IT related disciplines
  • Experience in trading and banking desktop support, and supporting banking applications an advantage.

  • Business Analyst

    2 weeks ago

    Singapore Overseas Chinese Banking Corporation Full time

    Business Analyst - Technology Solutions - Corporate (Trade), Vice President WHO WE ARE: As Singapore's longest established

  • Vice President

    15 hours ago

    Singapore Energy Market Company Full time

    Vice President / Assistant Vice President (Technology Infrastructure) The VP/AVP (Technology Infrastructure) reports to the SVP, Technology. The VP/AVP (Technology Infrastructure) manages and oversees the Technology Infrastructure team to effectively maintain and support the Company’s Technology Infrastructure in order to meet the demands of a 24x7,...

  • Information Technology Business Unit Lead Analyst

    2 days ago

    Singapore Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Vice President, Senior Business Analyst

    1 week ago

    Singapore MUFG Full time

    Vice President, Senior Business Analyst (Cash Management) Join to apply for the Vice President, Senior Business Analyst (Cash Management) role at MUFG . We are seeking a highly motivated candidate for the position of Senior Business Analyst to function as a Cash Management Subject Matter Expert within the Information Technology Department under the Asian...

  • Vice President, Platforms and Architecture, Information Technology

    6 days ago

    Singapore City Developments Full time

    Vice President, Platforms and Architecture, Information Technology Position Overview:We are looking for an accomplished and forward-thinking senior technology leader to serve as Vice President, Core Platforms & Architecture. This role will oversee the strategic direction, architecture, and delivery of enterprise-wide technology platforms, with a strong...

  • Vice President, Senior Business Analyst

    1 week ago

    Singapore MUFG Full time

    Vice President, Senior Business Analyst (Cash Management) Join to apply for the Vice President, Senior Business Analyst (Cash Management) role at MUFG . Explore an opportunity with Mitsubishi UFJ Financial Group (MUFG), a global leading financial group. MUFG serves 150,000 colleagues worldwide, committed to delivering value for clients, organization, and...

  • Senior Analyst Employee Technology Support

    2 weeks ago

    Singapore Bank of America Full time

    **Your background** - Excellent written and verbal communication skills - Customer Centric/Service mindset, detailed oriented, self-motivated, positive attitude, and able to work under pressure - Familiar with tools such as Splunk, Tableau, Python and SharePoint - In-depth Knowledge of desktop operating systems and infrastructure required to support users...

  • Electronic Trading Support Analyst

    2 days ago

    Singapore Citi Full time

    Overview Electronic Trading Support Analyst (Assistant Vice President) Responsibilities The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed....

  • Vice President, Employee Technology Support

    2 weeks ago

    Singapore Bank of America Full time

    **Your background** - Engineering / Bachelor’s Degree in Computer Science or Information Technology, or a related field. - ITIL V3 Foundation (minimum) - Experience and knowledge of change management principles, methodologies, and tools - Previous experience in Service Transition, Service Design and Change Management - Experience in Risk Management,...

  • Vice President, Senior Business Analyst

    1 week ago

    Singapore MUFG Bank, Ltd Full time

    Vice President, Senior Business Analyst (Cash Management) page is loaded## Vice President, Senior Business Analyst (Cash Management)locations: Singapore Office OCC: Singapore Office Marina Onetime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s...