IT INfrastructure Operations specialist
4 days ago
Key Responsibilities: Infrastructure Operations & Service Management & project management: 35% • Provide Level 2 on -site technical support and infrastructure project management • Monitor and improve IT operations management processes • Align infrastructure operations with digital transformation goals • Lead and coordinate with Headquarters for troubleshooting efforts for complex technical problems Team Management & Talent Development: 25% • Monitor, assess, and motivate team members' performance. • Lead the development of discipline -specific talent and build team succession plans. • Foster an environment of continuous learning and skill advancement. Strategic Alignment & Digitalization Transformation: 5% • Participate in discussions on digital strategy and follow through on strategic digital initiatives. • Align infrastructure operations with business and digital transformation goals. Compliance, Safety, and Information Security: 15% • Promote resource conservation and ensure the health and safety of personnel under your supervision. • Enforce safety regulations, compliance procedures, and correct usage of personal protective equipment. • Strictly adhere to confidentiality agreements and company -wide information security policies to safeguard corporate information assets. Process Development & Operational Excellence: 10% • Design, implement, and optimize workflows and operational standards. • Formulate, promote, monitor, and improve IT operations management processes. • Provide guidance in problem analysis and resolution, supporting staff with issue troubleshooting. Communication & Relationship Management: 10% • Manage internal and external communication channels, ensuring responsive service delivery. • Handle employee relations, conflict resolution, and negotiations effectively.Requirements Requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field. • Minimum 3 years of experience in team management. • Proficient in core business processes of IT projects and operations, including budgeting and vendor management. • Familiar with IT management frameworks such as ITIL, ISO20000, and ISO27000. • Solid understanding of infrastructure operations and demand analysis. • Hands -on infrastructure experience. • Experience in workflow and process optimization related to IT operations. • Strong interpersonal skills in communication, negotiation, and conflict resolution. • Knowledge of infrastructure project implementation and management. • Experience in multinational companies.
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