contact centre agent

ABOUT TERRA SYSTEMS

Since 2003, Terra International has been a trusted leader in IT systems integration, delivering customized, efficient, and cost-effective solutions to SMEs and government agencies. Headquartered in Singapore, we operate in over 10 countries across the Asia Pacific. At Terra Systems, we specialize in Data & Voice Networking, Contact Centre Solutions, Software Engineering, and Managed Services. Our mission is to empower clients with cutting-edge technology, enhancing productivity, efficiency, and customer satisfaction. With strategic partnerships and a team of skilled professionals, we ensure that organizations stay ahead in today's fast-moving digital landscape.

Visit us at terra.systems to learn more.

ABOUT THE ROLE

Are you calm under pressure? Do you thrive in high-stakes situations? As an SCDF CALL OPERATOR, you'll be the critical link between emergencies and life-saving response teams. Your voice will provide reassurance, your quick thinking will guide urgent situations, and your decisions could make all the difference.

This is more than just a job, it's a mission. Join us and be part of a frontline emergency response team that directly impacts lives.

Location: UBI, SINGAPORE 

Role: SCDF CALL OPERATOR

Shift Pattern: 2 days work, 2 days off (12-hour shifts)

   Day 1: 8:00 AM – 8:00 PM

   Day 2: 8:00 PM – 8:00 AM

   Day 3 & 4: Off

RESPONSIBILITIES

• Answer and manage emergency calls with professionalism and composure.
• Assess emergency situations and gather critical details for dispatch teams.
• Provide life-saving guidance to distressed callers over the phone.
• Perform telephone triaging to ensure the right resources are sent quickly.
• Maintain accurate records and document each call efficiently.
• Monitor ongoing incidents and relay updates to response teams.
• Stay up-to-date with emergency protocols through regular training.

WHAT WE ARE LOOKING FOR

• Experience: At least 1 year in a call centre environment or medically related field.
• Education: Minimum 3 GCE O Levels (including English)
• Languages: Fluent in English and a Mother Tongue language (spoken & written).

• Skills & Attributes:

• Strong ability to stay calm under pressure and make quick decisions.

• Empathetic and compassionate, able to reassure distressed callers.
• Detail-oriented with strong organizational skills.
• Comfortable with computer systems and typing

IMPORTANT

All shortlisted participants will be required to go through

• Terra Systems Pre Assessment Test
• SCDF Security Screening
• SCDF Role Play Assessment, and
• SCDF Psychometric Assessment

Following the assessment and test, candidates will undergo a 2-week training course and 3 weeks of OJT. FULL attendance for the 2-week training course and 3-week OJT will be necessary, during which training allowance will be paid. Please note that the training course will be held daily at JALAN BAHAR (except first day at Ubi)

The training is estimated to take place from 3-21 November 2025.