Implementation Consultant

Implementation Consultant
at TS Imagine
Singapore

About the job

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for an Implementation Consultant to join our growing team. Implementation Consultants own the project delivery lifecycle for new client implementations and Statements of Work.

Who will love this job

An ambitious and driven individual – you have the energy to maximize customer satisfaction and deliver first rate levels of service and follow up.A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levelsA problem solver – you relish in the challenge of providing solutions to complex requirementsA self-motivator – you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines What you'll do

Client Relationship Management 

Build a relationship with clients, gaging a good understanding of their business strategies across all asset classesWhen appropriate and in conjunction with the Account Manager, perform visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managedUnderstand the client's internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)Maximize revenue opportunities for the company to existing clients by identifying upselling opportunitiesIdentify any potential opportunity or threats with other competitive solutions that may be on the client's desktopIdentify potential risks due to support or product gaps in a pro-active mannerIdentify any risks to the business due to consolidation or downsizingProvide feedback internally and keep up to date information and reporting through Assist our sales team in marketing campaigns across our existing clientsFacilitate client entertainment and networking eventsProvide point of escalation for any ongoing support issuesProvide high-level business updates to internal stakeholders at TS Imagine 

Implementation Management

Initiate and lead a project Kick-off with new clients and internally to transfer knowledge from sales processWork with client to define and document complex workflows and requirements for implementation to produce a statement of workLiaise with internal teams at TS Imagine to deliver on client requirements across all asset classes being implementedProvide ongoing management of client expectationsProvide user training and onsite or remote supportSetup and configure client UATLiaise with brokers, dealers and venues to give client access to their required execution destinationsManage complex implementation projects across internal and external teams to make sure all dependencies are resolved quicklyMaintain an implementation check list for productionLiaise with clients in order to identify and understand their business requirements Liaise with other departments within TSI in order to deliver on the client requirementsCreate statements of work that define proposed solutionsReview and test new client workflow before handing over SOWs to clientsAssist with trouble shooting where requiredCreate and maintain client workflow documentationManage project lifecycle and log all time spent in FinancialForce You should have
Bachelor's degree or equivalentTechnical understanding and knowledge of buyside workflows in the front office, with a specific focus of at least 2 of the following: fixed income, equities, listed derivates, cryptoThorough and hands-on knowledge and experience of order and execution management workflows and functionalityUnderstanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirementsA strong network of relevant contacts within the buyside communityHighly proficient communication skills, both written and oralForeign languages an assetAbility to positively engage with and contribute to the wider global teamWillingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.Ability and willingness to provide leadership to more junior members of a teamProficient with tools such as Salesforce, JIRA, Confluence Why TS Imagine / Benefits
Vacation and Personal daysAnnual bonus and salary reviewTraining budget $1,500Health insuranceLife InsuranceCentral Provident Fund

About TS Imagine 

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions. 

We challenge our employees every day to think creatively and innovate across silos and across platforms.  

Join us 

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