Senior Deal Desk Manager

3 days ago

Singapore GENESYS CLOUD SERVICES SINGAPORE PTE. LTD. Full time $120,000 - $180,000 per year

Senior Deal Desk Manager

At Genesys, we are transforming how companies engage with their customers through empathy, AI innovation, and global impact.

As a Senior Deal Desk Manager, you will partner closely with Sales Leadership and regional Sales teams to shape the commercial success of Genesys across Australia and the broader Asia-Pacific region when required.

This role plays a pivotal part in driving revenue growth and financial excellence by providing expert guidance on deal pricing, structure, and contractual terms. You will influence how strategic deals are built, negotiated, and executed while ensuring alignment with Genesys' financial and strategic objectives.

Joining Genesys means becoming part of a global team that embraces empathy, flies in formation, and goes big to redefine customer experience.

What You'll Do

  • Partner with Sales Leadership, account teams, and cross-functional stakeholders to develop commercial strategies and deal structures that drive profitable growth.
  • Review and approve deal terms in Salesforce (SFDC) ensuring accurate documentation in quotes and contracts.
  • Lead exception approvals in collaboration with members of the Genesys Leadership Team (GLT) and other relevant stakeholders.
  • Oversee the end-to-end negotiation process, acting as the primary liaison between Sales, Legal, and the customer to ensure smooth and compliant contract execution.
  • Negotiate commercial and contractual elements with customers, ensuring alignment with company standards and business goals.
  • Support and enhance pricing and margin analysis tools developed by partner teams.
  • Maintain strong market awareness and customer insight to influence and evolve commercial frameworks.
  • Collaborate with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, and Product Management to advance quote-to-cash and price realisation initiatives.
  • Contribute to ongoing transformation initiatives aimed at improving Deal Desk efficiency, governance, and collaboration.

What We're Looking For

  • Bachelor's degree in Business, Finance, or a related field.
  • Minimum of 4 years of experience in a SaaS or technology environment, ideally within Sales Finance, Revenue Accounting, or a Deal Desk function (minimum 2 years in a Deal Desk role).
  • Proven knowledge of software pricing, discounting, value positioning, and revenue recognition principles.
  • Strong analytical and financial modelling skills with high attention to detail.
  • Proficiency in Salesforce and Microsoft Office (Excel, PowerPoint, Word).
  • Demonstrated ability to manage complex, high-value transactions under pressure while maintaining quality and compliance.
  • Strong communication and stakeholder management skills, with experience influencing senior business leaders.
  • Collaborative and self-motivated professional who thrives in cross-functional environments and can operate independently when required.
  • Energetic, empathetic, and commercially astute, with a focus on achieving successful outcomes for both Genesys and our customers.

  • Deal Desk Manager

    2 weeks ago

    Singapore Snowflake Full time

    Build the future of data. Join the Snowflake team. **DEAL DESK MANAGER** As a Deal Desk Manager at Snowflake, you’ll be at the forefront of the company’s growth efforts working in close partnership with our Sales organization in the construct, review, approval, and negotiation of business opportunities. In addition to this, you will also act as the...

  • Senior Deal Desk Manager

    2 weeks ago

    Singapore Genesys Full time

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Manager, Deal Desk

    7 days ago

    Singapore LINKEDIN SINGAPORE PTE. LTD. Full time

    **Company Description**: LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational...

  • Deal Desk Consultant

    3 hours ago

    Singapore PARAMETRIC TECHNOLOGY SINGAPORE PTE LTD Full time

    About PTC (NASDAQ: PTC) PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive...

  • Deal Desk Analyst

    4 days ago

    Singapore Snyk Full time

    **Location: Singapore** We're looking for a highly driven, detail-oriented Deal Desk Analyst to join our Field Finance team to drive efficiency and optimization to our quote-to-cash process. Reporting to the Senior Manager, Field Finance, you will be required to work in a fast-paced, hyper-growth company to support the APJ sales function. As the deal desk...

  • Deal Desk Manager

    2 weeks ago

    Singapore Palo Alto Networks Full time

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Deal Desk Analyst

    1 week ago

    Singapore SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Deals Desk Analyst

    7 days ago

    Singapore BEYONDTRUST SOFTWARE ASIA PACIFIC PTE. LTD. Full time

    About BeyondTrust BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and...

  • Manager, Deal Desk

    4 days ago

    Singapore Airwallex Full time

    Join to apply for the Manager, Deal Desk & Monetisation role at Airwallex 1 day ago Be among the first 25 applicants Join to apply for the Manager, Deal Desk & Monetisation role at Airwallex About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and...

  • Deal Desk Analyst

    2 days ago

    Singapore Visier Solutions Inc Full time

    **Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented...