Seafreight Coordinator

3 days ago

Changi Airport, Singapore Private Advertiser Full time $60,000 - $180,000 per year

1. Shipment Coordination

  • Organize and manage the export of goods via ocean freight.
  • Book cargo space with co-loaders, carriers and shipping lines.
  • Prepare shipping documentation (e.g., Bill of Lading, Commercial Invoice, Packing List).
  • Coordinate with shippers, consignees, and third-party vendors (freight forwarders, customs brokers).
  • Ensure compliance with international trade regulations and Incoterms.

2. Customer Service

  • Act as the main point of contact for customers regarding export shipments.
  • Provide shipment status updates and resolve any issues that arise.
  • Manage customer inquiries, complaints, and requests promptly and professionally.
  • Develop and maintain strong relationships with clients to ensure repeat business.

3. Coordination with Internal Departments

  • Liaise with the sales, operations, and finance departments.
  • Provide shipment cost estimates and quotations when needed.

4. Tracking & Reporting

  • Monitor shipment progress and keep customers informed of any delays.
  • Track container movements.

Skills & Qualifications

  • Knowledge of sea freight operations and Incoterms.
  • Familiarity with shipping documentation and export regulations.
  • Strong communication and customer service skills.
  • Proficiency in logistics software (e.g., SysFreight, CargoWise, SAP, or other TMS/ERP systems).
  • Attention to detail and ability to handle time-sensitive shipments.
  • Team player with problem-solving abilities.

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