Client Services Advisor

4 days ago

Singapore Louis Vuitton Full time $30,000 - $60,000 per year
Position

In the competitive luxury environment, an outstanding client service is key to build client's loyalty to the brand. The Client Services Advisor delivers extraordinary service with the highest quality standards while minimizing the waiting time for the client.

This role will report to the Team Manager and based in our office located at the East side of Singapore.

Job responsibilities
  • Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages.
  • Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers.
  • Address general and account-specific inquiries from our Clients and provide clear and concise information as needed.
  • Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution.
  • Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations.
Profile
  • Diploma or Degree holder in related disciplines
  • Relevant experience in client servicing or a call center environment
  • Good command of English and an additional language will be an added advantage
  • Personable with a high level of curiosity and initiative
  • Exceptional interpersonal and conflict resolution skills
  • Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations
LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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