Senior UX Designer

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

We're looking for a Senior UX Designer to join our ever expanding UX & Design team. This is a full-time position based in Singapore and reports to the UX & Design Manager. You'll be designing products that our users love to use not only because of the content we provide, but also because of how our products work and fit into their lives. Areas you might be working on include onboarding, content discovery or monetization.

Key Responsibilities Include:

• Key partner along with PM and data in defining and executing our product strategy and roadmap
• Mapping out user journeys and the respective user flows for different personas
• Storytelling chops, bringing these user stories and insights to life
• Presenting insights and rallying the team to co-create solutions
• Driven by data and research, designing and analyzing workflows to support key business objectives
• Creating design prototypes, micro-interactions and transitions
• Conducting usability tests

Preferred Qualifications:

• Degree with 5+ years of experience as a professional UX Designer, design experience with consumer products a plus
• Experience designing solutions and Design systems
• Creative. See things differently and come up with solutions that solve problems
• Exceptional attention to detail and organization skills
• Excellent oral and written communication skills; ability to interact with both technical and nontechnical people, strong opinions loosely held
• Experience working in start-up and/or media company environments
• BS/MS in Interaction Design, Product Design, or a related field a plus
• Conversation skills in either Spanish or Portuguese for interviewing our global audience are a plus

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team