IT Service Delivery Manager

About Us:

At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored, best-in-class solutions that drive tangible results for our clients.

With over a decade of experience and more than 100 enterprise engagements across diverse industries, we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning, our expertise spans the technologies that shape tomorrow's enterprises.

As a Microsoft Gold Partner, we boast over 125 Azure certifications and a track record of 400+ successful projects powered by our team of 200+ skilled engineers. Whether it's data analytics, DevOps automation, or application development, Parkar is dedicated to achieving each client's unique transformation goals with agility, precision, and a relentless pursuit of excellence.

Vector is our flagship platform, built on the latest in IT and AI technology to empower organizations to work smarter and stay ahead in a fast-changing digital world. It streamlines digital operations with intelligent automation and seamless cloud integration. With features like real-time monitoring, early problem detection, and scalable flexibility, Vector helps reduce costs, boost reliability, and drive continuous innovation.

For more info., Visit our website:

Role Overview:

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams, good understanding of IT process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies – like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

Responsibilities:

• Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs.
• Domain knowledge on Payments, Channels and wealth management.
• Experience of working in multi-vendor environment.
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
• Should be certified in Project management practices and Agile WoW.
• Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure
• Should have experience background in Development, Testing.
• Experience in managing project delivery in cloud technologies
• Prior experience in managing multi-ethnic, multi-geo teams.
• Understanding IT outsourcing engagement and commercial models.
• Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.
• Manage overall team's service quality and lead in any service recovery issues with Clients.
• Ability to manage the Fixed price engagement – should be able to demonstrate how scope, schedule and budget are managed effectively.
• Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.
• Excellent customer orientation and communication skills.
• Experience of managing/ participating in RFP/Bid process including Due Diligence.

Requirement:

• 10–15 years of IT experience, with prior exposure to BFSI delivery management.
• Proven experience managing large IT teams (100+ FTEs) in outsourced, multi-geo, and multi-ethnic setups.
• Strong knowledge of Payments, Channels, Retail Banking, and Wealth Management.
• Certified in Project Management (PMP/PRINCE2) and Agile methodologies (Scrum/Kanban).
• Hands-on background in development and testing, with understanding of cloud delivery models.
• Strong experience with IT outsourcing models, ITIL processes, and productivity improvement strategies.
• Demonstrated ability to handle service recovery situations and maintain client confidence.
• Experience in transition management, including vendor transitions, is an advantage.
• Excellent customer orientation, stakeholder management, and communication skills.
  

Good to have

• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors

Non-Technical / Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment.
• Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Good Team player.

Education:

• Bachelor's degree in computer science, engineering or similar domain.
• Related professional/technical qualifications will be advantageous although not mandatory.