Executive (Customer Service) - 1 Year Contract

7 days ago

Jurong West, Singapore NTUC Fairprice Co-operative Limited Full time $120,000 - $180,000 per year

About Us

FairPrice Group operates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore. Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.

The Team

We believe that diversity is key to driving an innovative, cohesive, productive, and fun workplace Be sure to be soaked in an environment with different ethnic groups, driving innovation, and injecting some creative juice as one  

Job Description

You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us. Supporting the businesses from grocery to food and membership, you will:

  • Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
  • Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
  • Handle escalated feedback and provide appropriate solutions in a timely manner
  • Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
  • Foster a positive work environment and motivate the team to achieve and exceed organisation's goals
  • Establish individual and team goals and review team performance for continuous development
  • Work actively with Service Culture to identify training gaps and update of information in contact centre's SOP to improve operational efficiency and enhance customer experience
  • Conduct performance appraisals and provide constructive feedback to direct reports
  • Compile and analyse data for management reporting

Job Requirements

  • Degree or tertiary qualification in any discipline with minimum 2 years of experience in retail, e-commerce, or customer service industry
  • Excellent interpersonal, written, and communication skills to establish good customer relationships with both internal and external stakeholders
  • Highly customer service oriented, meticulous, and resourceful
  • Strong analytical and problem-solving skills with the ability to work independently
  • Strong leadership and adaptable to changes in a highly dynamic work environment
  • Preferably at least 1 year of supervisory role experience with an excellent leadership record
  • Working knowledge of systems such as SAP or Zendesk is an advantage

  • Executive (HR Shared Services, 1 year contract)

    4 days ago

    West Region, Singapore Singapore University of Social Sciences Full time $40,000 - $60,000 per year

    Company description: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.We advocate for the same for our people. We believe everyone...

  • Executive - Administration (1 Year Contract)

    2 weeks ago

    West Singapore Emprego SG Full time

    **Location** - Singapore, West**Job Type** - Full Time**Salary** - $3,000 - $4,000 Per Month**Date Posted** - 2 hours agoAdditional Details **Job ID** - 95710**Job Views** - 1Roles & Responsibilities **Job Summary** The executive-administration provides clerical support to our managers and employees and coordinate all daily administrative activities....

  • Field Engineer 1 Year Contract Convertible to Perm

    5 days ago

    West Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Field Engineer (Contract) - 1 Year (renewable/convertible to perm)** Location: Tuas (Site) Industry: Power Management / Electrical Engineering Employment Type: Contract (renewable) **About the Role** We are seeking a dedicated **Field Engineer (Contract)** to support the maintenance and operation of UPS (Uninterruptible Power Supply) systems. You will be...

  • Customer Service Executive

    4 days ago

    West Region, Singapore Pasona Singapore Pte. Ltd. Full time $30,000 - $35,000 per year

    Location: Jurong EastPosition: Customer Service Executive Job ID: CKSalary: Basic up to $3,500 + AWSResponsibilities:• Oversee the day-to-day management of all aspects of customer service.• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.• Promote excellent customer service and ensure...

  • Field Engineer 1 year contract convertible to perm

    4 days ago

    West Singapore STAR CAREER CONSULTING PTE. LTD. Full time $44,000 - $66,000 per year

    Field Engineer (Contract) - 1 Year (renewable/convertible to perm)Location: Tuas (Site)Industry: Power Management / Electrical EngineeringEmployment Type: Contract (renewable)About the RoleWe are seeking a dedicated Field Engineer (Contract) to support the maintenance and operation of UPS (Uninterruptible Power Supply) systems. You will be responsible for...

  • UP3200 Receptionist

    2 weeks ago

    West Region, Singapore PERSOL Full time $13,200 - $39,600 per year

    Duration: 1 year contractLocation: Quality Road (3 bus stop from Boon Lay Interchange)Salary: Up to $3200Working hours: Monday to Friday: 8am to 5pmJob DutiesVisitor Management (Overall Management for Visitors on site)List of visitorsDisplay of visitor namesAllergen Acknowledgement FormUniform size/Provide uniforms and PPEWIFI connectionPreparation of...

  • Lab Admin 1 year Contract

    4 days ago

    West Region, Singapore The Supreme HR Advisory Pte Ltd Full time $104,000 - $130,878 per year

    Jurong Island (Transport provided at Jurong East)8 am to 4.30 pm (Mon-Fri)Attractive Salary PackageCompany Benefit & IncentiveTraining Provided / Diploma In Chemical / 1 YEAR CONTRACT / Lab TestingThis position is more administrative and lesser lab testing but candidate is required to do simple test (physical testing like Particle size and colour chips)...

  • Customer Service Officer

    7 days ago

    Jurong East, Singapore Capzen technologies Full time

    Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction - Consistently deliver excellent...

  • Operator (1 Year Contract (Renewable)

    5 hours ago

    Jurong East, Singapore Pasona Singapore Pte. Ltd. Full time $3,300 per year

    Job ID: 19913Location: Jurong East (Company shuttle bus provided)Working hours: 8.30am - 5.30pmSalary: up to $3,300 (Depending on experiences)Job DescriptionSet up equipment, troubleshooting operational issues, and ensuring the smooth flow of materials and products through the production process.Perform initial level of troubleshooting of equipment-related...

  • Engineering Executive, 1 year

    4 days ago

    West Region, Singapore PERSOL Full time $90,000 - $120,000 per year

    1 year contract, convertible to permanent$3,500 - $5,000 per monthLocation: Tuas (Shuttle bus provided at Jurong East and Serangoon)Shift: 5 rest days within one 15-day shift cycleYou may be part of the project team to assist the engineer and supervise Integrated Waste Management Facility (IWMF) construction progress. The work scope includes:To work with...